Deanna Crenshaw
Layton,UT
Summary
Accomplished Small business Owner and Stylist. Enhancing client satisfaction through exceptional service and relationship building. Skilled in business management and an expert in strategic planning and marketing, driving business growth and operational efficiency. Detail-oriented with strong organizational skills, Self motivated. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
Work History
Owner Stylist
Self Employed
08.2015 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Hair Stylist
Evolve Salon and Day Spa
08.2011 - 08.2015
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Resolved guest complaints about service or style.
- Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
- Answered phone calls and emails to schedule client appointments.
Stylist
Salon Valentina
08.2004 - 08.2011
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Boosted salon revenue by upselling hair care products and services based on individual client needs.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Kinkos FedEx Tech Support
Kinkos FedEx
08.2002 - 08.2003
- Served as a liaison between customers and tech support teams when needed.
- Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings between users and the IT department.
- Assisted in the creation of user-friendly tech support resources, improving overall user experience and satisfaction.
- Provided technical support for clients utilizing embedded systems, ensuring optimal functionality and addressing issues as they arose.
- Provided technical support to customers experiencing difficulties with website navigation or order placement.
Education
N/a - Associates of Science
Salt Lake Community College
Salt Lake City, UTCosmetology Licence - Cosmetology
Bon Losee
Provo, UT06.2004
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Business Management
- Business Planning
- Strategic Planning
- Marketing
- Business Development
- Business marketing
- Negotiation
- Sales Leadership
- Human Resources
- Attention to Detail
- Customer Service
- Decision-Making
- Customer Service Management
- Scheduling
- Quality Assurance
- Purchasing and planning
- Schedule Management
- Direct Sales
- Data Management
State of Utah cosmetology license
Licensed through the State of Utah
Timeline
Owner Stylist
Self Employed
08.2015 - Current
Hair Stylist
Evolve Salon and Day Spa
08.2011 - 08.2015
Stylist
Salon Valentina
08.2004 - 08.2011
Kinkos FedEx Tech Support
Kinkos FedEx
08.2002 - 08.2003
N/a - Associates of Science
Salt Lake Community College
Cosmetology Licence - Cosmetology
Bon Losee
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