DEANNA CROMER
Alpharetta,GA
Summary
Results-driven administrative professional recognized for enhancing operational efficiency by 20% and achieving a 95% customer satisfaction rate. Expertise in data entry, conflict resolution, and team training, leading to a 30% increase in productivity. Strong proficiency in Microsoft Office Suite and financial management, complemented by certifications in phlebotomy and tax preparation. Committed to driving organizational success and ensuring compliance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
QSAmerica / Fresh to Order Fulltime
Roswell, GA
11.2018 - 09.2022
- Spearheaded precise data entry into accounting software, driving a 20% increase in operational efficiency.
- Managed accounts payable and receivable, ensuring meticulous financial record maintenance and accuracy.
- Utilized Microsoft Office Suite to streamline administrative tasks and enhance communication workflows.
Customer Service Supervisor
Spirit Van Lines Fulltime
Atlanta, GA
12.2015 - 10.2018
- Resolved customer issues, maintaining a 95% satisfaction rate through adept problem-solving.
- Trained and mentored new team members, elevating team productivity by 30%.
- Delivered exceptional service to over 200 customers daily, fostering a positive service experience.
Office Manager
Loving Hands Healthcare Fulltime
Atlanta, GA
09.2011 - 10.2015
- Directed daily office operations, ensuring efficiency and adherence to corporate policies.
- Facilitated timely invoice processing, expediting financial transactions.
- Consistently implemented company procedures to maintain compliance and ensure staff adherence.
Education
High School Diploma -
South Paulding High School
Douglasville, GA05.2009
Skills
- Microsoft Office Suite
- Software proficiency
- Blood culture collection
- Venipuncture and capillary puncture
- Conflict resolution
- Effective oral and written communication
- Research and due diligence
- Interpersonal skills
- Active listening
- Multitasking
- HIPAA Compliance
- Customer relationship management
- Time management
Certification
- Certified Phlebotomy Technician, National Healthcare Certification Organization, 12/01/24
- Tax Preparation Certificate, HRBlock, 10/01/23
Timeline
Administrative Assistant
QSAmerica / Fresh to Order Fulltime
11.2018 - 09.2022
Customer Service Supervisor
Spirit Van Lines Fulltime
12.2015 - 10.2018
Office Manager
Loving Hands Healthcare Fulltime
09.2011 - 10.2015
High School Diploma -
South Paulding High School
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