Deanna Crowe
Leesburg,VA
Summary
Experienced Human Resources Systems Professional with a proven record in systems integration, product management, and productivity optimization. Proficient in cultivating constructive relationships with stakeholders, engineering teams, and vendors through strong interpersonal and listening abilities. Distinguished for analytical judgment, customer-centric leadership, and innovative thinking, always committed to delivering measurable results. Accomplished Senior Manager adept at strategizing and executing transformative initiatives to boost business growth and efficiency, leveraging a unique mix of technical IT expertise and functional product and people management skills. My approach is holistic, encompassing system selection, design, and implementation.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Manager, Software Engineering
Capital One
09.2022 - 06.2023
- Provided strong leadership to enhance team productivity and morale.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies, and procedures.
- Conducted performance evaluations, compensations, and hiring to maintain appropriate staffing requirements.
- Lead supporting technologies in HR Compensation and Benefits teams
- Support Workday Compensation modules and Benefits modules for 50,000+ employees
- Led a team of 8 software and platform engineers in designing, developing, and maintaining mission-critical applications, ensuring the highest quality and performance
- Collaborate with product management and cross-functional stakeholders to define project scope, objectives, and technical requirements
- Implement Agile best practices to optimize team performance, enhance collaboration, and increase project predictability
- Successfully launched Workday Benefits Open Enrollment and Compensation Year-End process in Workday
- Championed innovation within the team, fostering a culture of continuous learning and experimentation
- Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for skill development and career growth
- Led and supervised a high-performing team responsible for ensuring secure and compliant execution of more than 30 data transfers to and from Benefit and Compensation vendors, strictly adhering to all established security standards and processes.
Senior Manager, HR Systems
Asurion
03.2018 - 09.2022
- Led an experienced HR technology team that provides internal consulting services on system design and project management for HR system implementations, upgrades, and maintenance
- Support systems globally for over 30K employees in 12 countries
- Partnered with business teams to ensure employee data, processes, and HR Systems tools support their organizations
- Streamlined the effectiveness and efficiency of HR operations through the use of technologies
- Successfully project-managed multiple large initiatives concurrently, including compensation cycles, open enrollment, and the expansion of recruiting systems
- Optimized the use of Workday globally
- Supported all existing and new integrations from HR systems to internal IT systems and external vendors such as benefits vendors.
- Provided strong leadership to enhance team productivity and morale.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
Senior Manager, Technical Management
Oath (AOL, Yahoo)
06.2017 - 01.2018
- Transition Lead for, legacy HR and Legal systems and workflow processes for AOL and Yahoo! merger
- Completed within 3 months and migrated AOL Legacy systems PeopleSoft HCM to Workday with a staff of 5 people
- Partnered with business teams to ensure their data, processes, and tools transitioned to support the new organization
- Developed IT strategy for tech legacy systems and was responsible for identifying data retention requirements.
- Provided strong leadership to enhance team productivity and morale.
Senior Technical Manager
AOL
07.2008 - 06.2017
- Managed a 15+ global team supporting Legal, HR, Facilities, etc
- Systems in 20+ countries for up to 25k workers and a technical landscape of 20+ business systems/applications and partnered with 50+ vendors
- Managed $2.8 Million Departmental budget
- Drove IT strategy and strategic business decisions in partnership with leadership to evaluate IT systems and platforms to adhere to user requirements, SaaS expansion, new platforms, and tech debt elimination
- Improved employee User Interface experience leading benefits annual enrollment and streamlined Open Enrollment Benefits
- Led year-end processes, including the creation of a custom year-end compensation distribution system for merit, bonus, and stocks, as well as a custom performance rating tool.
- Organized system operating procedures to strengthen controls.
- Developed technical requirement documentation for new software products.
- Enhanced interfaces to promote better functionality for users.
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Researched and adopted new technologies to add value to existing offerings.
Senior HRT Functional Analyst
America Online
12.2003 - 07.2008
- Evaluated and implemented complex business functions and integrated systems including ADP Payroll and PeopleSoft HCM for Global Call Centers and 10+ EU and EMEA countries
- Provided EU and EMEA country-specific systems training
- Led corporate and employee user experience automation projects to solve complex business problems
- Developed and delivered end-user documentation and global training curriculum
- Effectively negotiated strategic decisions (systems, business processes, and vendor platforms) across global departments.
- Reviewed and tested plans and criteria to meet functional and technical requirements.
- Met with clients to understand business requirements, perform gap analysis and translate technical requirements.
- Configured HCM system with focus on time, benefits and organizational management.
- Handled and troubleshot SQL and database environments, identifying gaps and problem areas.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
Education
Bachelor of Science - Industrial And Organizational Psychology
George Mason University
Fairfax, VASkills
- Acquisitions
- Agile Framework
- Best Practices and Methodologies
- Change Management Process
- Collaboration
- Functional Requirements
- Integrations
- People Leadership
- Process Automation
- Product Management
- Production Support Systems
- Project Prioritization
- Manual and Regression Testing
- Requirements analysis and documentation
- Software Application Testing
- Software as a Service
- Software Development Life Cycle
- System Implementations
- System Selection and Implementation
- System Strategy and Roadmaps
- User Documentation and Training
- Vendor Management
Accomplishments
- Implement Workday Recruiting for US and integrate with iCIMS
- Decommission of Taleo and Avature systems
- Implementation of ICIMs and decommission of Taleo and Avature
- Setup ServiceNow for HR systems production support, ticketing, and reporting
- Implementation of Silkroad recruiting
- Optimization of Greenhouse recruiting
- Implementation of RedCarpet and new employee onboarding system
- Implementation of a custom onboarding tool to interface with HR systems and Enterprise systems
- Conversion of PeopleSoft 9.1 to Workday in 3 months with no additional resources while continuing all existing processes
- Successful completion of multiple Year End compensation increases bonus and stock processes every year (US and International)
- Successful completion of multiple Annual Benefits Enrollment
- Optimized Workday Globally
Certification
- Human Resources Information Professional (HRIP) Accreditation -IHRM
- Agile Product Owner & Scrum Certified
Timeline
Senior Manager, Software Engineering
Capital One
09.2022 - 06.2023
Senior Manager, HR Systems
Asurion
03.2018 - 09.2022
Senior Manager, Technical Management
Oath (AOL, Yahoo)
06.2017 - 01.2018
Senior Technical Manager
AOL
07.2008 - 06.2017
Senior HRT Functional Analyst
America Online
12.2003 - 07.2008
Bachelor of Science - Industrial And Organizational Psychology
George Mason University