Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deanna Cruice

Arabi,LA

Summary

Proven Property and Office Management professional with a track record of enhancing operational efficiency and tenant satisfaction at Madison Enterprises LLC. Expert in Property Management and Office Administration, adept at vendor negotiations and maintaining high occupancy rates. Skilled in fostering strong relationships and implementing cost-saving strategies, achieving a significant increase in profitability. Driven and resourceful administrative professional with [Number]+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Reliable Executive Administrative Assistant with focused attention on detail, accuracy and business impact. Keeps reports and communications well organized. Expertise in Microsoft Office and QuickBooks software. Smooth and professional [Job Title] with experience enhancing executive productivity and improving business operations. Exceeds expectations for maximizing group performance and overseeing calendars. Operates well with minimal supervision to meet demanding objectives. Organized and efficient Executive Assistant with [Number] years of experience supporting top-tier executives in finance, sales and accounting. Demonstrates skills in managing complex functions that require stellar multi-tasking abilities. Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Property Manager

Richie Enterprises LLC
05.2021 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Administered operations to handle needs of more than 34 tenants across 34 property units.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
  • Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Kept properties in compliance with local, state, and federal regulations.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Communicated effectively with owners, residents, and on-site associates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Coordinated appointments to show marketed properties.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Completed annual rent calculations using housing database software.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.

Office Manager

Madison Enterprises LLC
10.2020 - Current
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Managed office operations while scheduling appointments for department managers.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Coordinated special projects and managed schedules.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Controlled finances to lower costs and keep business operating within budget.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reported to senior management on organizational performance and progress toward goals.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
  • Delivered performance reviews, recommending additional training or advancements.
  • Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Launched quality assurance practices for each phase of development
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Payroll Specialist

Madison Enterprises LLC
10.2020 - Current
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Resolved payroll discrepancies quickly and successfully.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
  • Created new hire and termination documents for payroll.
  • Maintained strict confidentiality of all payroll information and records.
  • Managed payroll data entry and processing for [Number] employees to comply with predetermined company guidelines.
  • Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
  • Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
  • Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
  • Managed garnishments, levies, and support orders in accordance with legal requirements, reducing company liabilities.
  • Collaborated with human resources, adcounting and other departments to confirm payroll accuracy.
  • Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
  • Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
  • Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
  • Conducted regular reconciliations of general ledger accounts related to payroll transactions for accurate financial reporting purposes.
  • Developed and implemented new payroll policies and procedures according to changing laws and regulations.
  • Implemented direct deposit options for employees, increasing convenience and improving overall satisfaction levels.
  • Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
  • Reviewed time records for 100 employees to verify accuracy of information.
  • Coordinated annual open enrollment process for employee benefits, ensuring seamless integration into the payroll system.
  • Partnered with external auditors during annual audit cycles, ensuring accurate representation of payroll records.
  • Strengthened internal controls by developing and implementing comprehensive payroll policies and procedures.
  • Reviewed time records for 100 employees to verify accuracy of information.
  • Streamlined payroll processing by implementing an automated timekeeping system.
  • Oversaw the transition to a new payroll software platform, minimizing downtime during implementation phase.
  • Proactively identified opportunities for process improvement and implemented changes to enhance overall efficiency within the payroll function.
  • Optimized workflow processes within the department to improve overall productivity while maintaining quality standards.
  • Stayed current on industry trends by attending training sessions and conferences to maintain proficiency in payroll systems and regulations.
  • Assisted management in developing and tracking payroll budgets.
  • Provided detailed cost analysis reports to management highlighting areas of potential savings within the company's compensation structure.
  • Completed payroll accurately and timely to meet employee expectations.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Performed data entry tasks and maintained accurate records of employee payroll information.
  • Audited timesheets and payroll records for accuracy.
  • Calculated wages, deductions and bonuses in accordance with company policies.
  • Tracked employee vacation, sick and personal time.
  • Processed timecards and payroll data for team of employees.
  • Generated reports to track employee time and attendance.
  • Maintained confidentiality of employee records and payroll information.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Updated employee files with new details such as changes in address or salary levels.
  • Reconciled payroll discrepancies and responded to inquiries from employees.
  • Processed manual checks for employees in accordance with company policies.
  • Prepared and submitted payroll taxes and reports to regulatory agencies.
  • Coordinated resolution of payroll discrepancies.
  • Managed and updated employee benefits information.
  • Assisted with recruitment and onboarding of new employees.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
  • Developed and implemented payroll procedures to streamline workflow.

Education

High School Diploma -

Andrew Jackson High School
Chalmette, LA
1987

Skills

  • Property Management
  • Payment Collection
  • Property Inspections
  • Customer service-focused
  • Data Entry
  • Accounts Payable
  • Invoice Processing
  • Vendor invoice processing
  • Bill payment
  • Statement Review
  • Accounts Payable Software
  • Account Reconciliation
  • Professionalism and Ethics
  • Payment Scheduling
  • Purchase Order Management
  • General accounting
  • Account Management
  • Payment verification
  • Quickbooks
  • General Ledger Entries
  • Vendor Relationship Management
  • Bank Reconciliation
  • Confidentiality handling
  • Year-end reporting
  • New Hire Training
  • Accounting ledger maintenance
  • Regulatory filings
  • Account Analysis
  • Management accounting
  • Wire Transfers
  • Financial Planning
  • Internal Controls
  • Auditing proficiency
  • Cost accounting
  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Customer Relations
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Administrative Support
  • Payroll Processing
  • Bookkeeping
  • Document Management
  • Clerical Support
  • Credit and collections
  • Mail handling
  • Scheduling
  • Scheduling Coordination
  • Inventory Control
  • Staff Management
  • Employee Supervision
  • Operations Management
  • Human Resources
  • Supply Management
  • Administrative Oversight
  • Documentation and control
  • Workflow Optimization
  • Financial Reporting
  • Financial Tracking
  • Expense Reporting
  • Financial Accounting
  • Report Preparation
  • Event Coordination
  • Business Administration
  • Meeting planning
  • Facility Management
  • Database Administration
  • Workflow Planning
  • Documentation expertise
  • Policy and procedure modification
  • Compliance Monitoring
  • Project Management
  • Policy Development
  • Contract Administration
  • Information Protection
  • Workforce Management
  • Budgetary Planning
  • Technical Support
  • Contract Negotiations
  • Budgeting expertise
  • Performance Improvement
  • Report Writing
  • Regulatory Compliance
  • Budget Administration
  • Data retrieval systems
  • Proposal Writing
  • Presentation Design
  • DBMS
  • Computer Skills
  • Scheduling and Coordinating
  • MS Office
  • Decision-Making
  • Customer Relationship Management
  • Problem Resolution
  • Teamwork and Collaboration
  • Documentation And Reporting
  • Managing Operations and Efficiency
  • Administration and Reporting
  • Schedule Management
  • Work Planning and Prioritization
  • Hiring and Training
  • Task Delegation
  • Onboarding and Orientation
  • Negotiation and Conflict Resolution
  • Interpersonal Relations
  • Team Development
  • Financial Management
  • Training and Development
  • Human Resources Management
  • Shift Scheduling
  • Performance reviewing
  • Rent collection
  • Lease Renewals
  • Exceptional oral and written communication skills
  • Tenant relations
  • Eviction Procedures
  • Maintenance knowledge
  • Maintenance Scheduling
  • Occupancy Management
  • Fair housing mandates
  • Tenant and eviction laws
  • Vendor Management
  • Multi-family property management
  • Financial budgeting and reporting
  • Property Management Expertise
  • Maintenance Coordination
  • Contract Negotiation
  • Preparing property agreements
  • Property accountability
  • Software Utilization
  • Critical Thinking
  • Microsoft Office
  • Dispute Handling
  • Monthly Fee and Payment Collection
  • Repair Planning
  • Maintenance Management
  • Complaints Investigation
  • Deposits Management
  • Sale and Rental Recordkeeping
  • Performance Assessment
  • Information confidentiality
  • Logistics Coordination
  • File Management
  • Calendar Management
  • Master calender management
  • Process Improvement
  • Maintaining Schedules
  • Document Preparation
  • Spreadsheet tracking
  • Spreadsheet Creation
  • Quality Control
  • Business Correspondence
  • Report Generation
  • Executive Support
  • Interpersonal Communication
  • Meticulous attention to detail
  • Customer Service-Oriented
  • Phone Etiquette
  • Professional and mature
  • Project Oversight
  • Excel spreadsheets
  • Advanced MS Office Suite
  • Process Improvements
  • Strategic Planning
  • File Organization
  • Conflict Management
  • Report Development
  • Financial Services
  • Policy Enforcement
  • Report Analysis
  • AR/AP
  • Labor Relations
  • Accounting
  • AS/400
  • Payroll
  • Compensation and benefits
  • QuickBooks expert
  • Work Prioritization
  • Reliable and Responsible
  • Executive Schedule Management
  • Work Coordination

Timeline

Property Manager

Richie Enterprises LLC
05.2021 - Current

Office Manager

Madison Enterprises LLC
10.2020 - Current

Payroll Specialist

Madison Enterprises LLC
10.2020 - Current

High School Diploma -

Andrew Jackson High School

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Deanna Cruice