Deanna Daniels
Dunwoody,GA
Summary
Dynamic professional with extensive experience in healthcare and customer service, including a role as an Assurance Associate at ASSURANCE. Proven skills in problem resolution and medication administration, adept at managing patient records and enhancing care quality. Strong organizational abilities and effective communication foster positive interactions and ensure client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assurance Associate
ASSURANCE
12.2020 - 02.2025
- My duties are to answer the calls through an online dial system and transfer them to the appropriate licensed insurance agent.
- I find the perfect match for clients, depending on what insurance they need and what they qualify for.
- While we experience a high level of calls, I am able to direct the callers calmly and diligently.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Explained coverage options to potential policyholders, answering questions or concerns.
Housekeeper
Cold Spring Hills Nursing Home
Woodbury, NY
12.2019 - 07.2020
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow
- Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness
- Laundered sheets and removed stains to restore linens to pristine condition
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Interacted pleasantly with clients and guests when performing daily duties
- Employed deep-cleaning techniques for areas in need of additional sanitation
- Requested maintenance orders to fix non-working equipment and address room damage
- Supplied extra towels and toiletries when requested to optimize guest comfort
Unit Clerk/Receptionist (Hybrid)
The Hamlet : Nursing Home
Nesconset, NY
02.2018 - 12.2019
- Organized ordered medical tests, including sample collection, and patient transportation.
- Reconciled patient charges on a daily basis to support accurate billing.
- Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
- Supported patients with timely and knowledgeable responses to diverse requests.
- Screened calls and collected messages for unit personnel to promote team efficiency.
- Prepared charts for outpatient and inpatient services
- Supported office needs, including taking messages, scanning documents, and routing business correspondence.
- Coordinated internal and external patient transportation
- Managed physician calendar, including scheduling patient appointments and procedures
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Updated group medical records and technical library to support smooth office operations
- Worked with doctors to prepare correct equipment and supplies for over numerous daily appointments
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency
- Conducted patient intake interviews to collect medical information and insurance details
- Ability to adapt to last minute cancellations or changed appointments
Medication Technician
AMBER COURT ASSISTED LIVING
Nesconset, NY
11.2018 - 08.2019
- My responsibilities were to give medication at Meal times to 90+ residents and at bedtime
- Ordered and replaced Medication when needed
- Accept mediation from pharmacy with deliveries and document them
- Stay on top of medication changes and discontinued meds
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring
- Collected biological specimens and packages for laboratory transport to complete diagnostic tests
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention
- Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions
- In an 8 hour shift, medication administration and documentation had to be done in a timely fashion
- Keeping open communication with staff and other coworkers to insure resident safety and that everyone knows their tasks
Recreation Aide
White Oaks Nursing Home
Woodbury, NY
10.2014 - 09.2017
- I worked on an Alzheimer's / dementia unit , the residents have to be supervised at all times
- Led group activities for nursing home residents in variety of recreational pursuits, including parties, sing-a-longs, bingo, exercises, crafts and food-related socials
- Cultivated relationships with patrons and residents to understand unique individual needs and implemented therapeutic recreational activities
- Planned, organized and delivered therapeutic recreational services to residents
- Encouraging participation in activities
- Maintained records of activities and analyzed feedback from participants
- Coordinated and arranged decorations, equipment and food service to facilitate various entertaining activities
Education
High school diploma -
John Glenn High School
06.2014
Skills
- Microsoft Office
- Organizational Skills
- File Management
- Dementia Care
- Alzheimer's Care
- Problem Resolution
- Telephone Skills
- Communications
- Memory Care
- Medication Administration
- Quality Assurance
- Laboratory Experience
- Medical Collection
- Medical Records
- Intake Experience
- Meal Preparation
- Insurance Verification
- Microsoft Access
Certification
CPR Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Attention to detail, Highly Proficient, 04/01/21
- Receptionist, Expert, 09/01/19
- Work style: Reliability, Proficient, 12/01/20
- Work style: Conscientiousness, Expert, 12/01/20
- Dental receptionist skills, Highly Proficient, 12/01/20
- Early childhood development, Highly Proficient, 07/01/20
Timeline
Assurance Associate
ASSURANCE
12.2020 - 02.2025
Housekeeper
Cold Spring Hills Nursing Home
12.2019 - 07.2020
Medication Technician
AMBER COURT ASSISTED LIVING
11.2018 - 08.2019
Unit Clerk/Receptionist (Hybrid)
The Hamlet : Nursing Home
02.2018 - 12.2019
Recreation Aide
White Oaks Nursing Home
10.2014 - 09.2017
High school diploma -
John Glenn High School
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