DeAnna Davis
Las Vegas,NV
Summary
Dedicated Customer Service professional with proven history of meeting company goals utilizing consistent and organized practices. Skilled in leadership roles, working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Medicare Sales Agent
TTEC, E-Telequote, Health IQ
Las Vegas, NV
08.2019 - 12.2022
- Studied and tested on HIPAA, AHIP and Nevada Health and Accident exam and was granted licenses in 31 states
- Explained to beneficiaries how other coverage coordinates with Medicare
- Guided Beneficiaries in their search for benefits while maintaining high integrity,
- Seasonally contracted for Annual Enrollment Period
- Maintained Health Licenses, and all Carrier appointments with zero CMS complaints
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Remained impartial in order to advise clients based on circumstances.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Educated clients on insurance policies and procedures
- Educated clients on insurance policies and procedures.
Premier Support Technician
Asurion
Las Vegas, NV
03.2017 - 09.2019
- Deliver exceptional technical service and solutions to customer inquiries
- Troubleshoot solutions related to hardware, software operating systems (OS), applications and compatibility, as well as remotely support multiple technology devices across Windows, Android, Blackberry OS, and Apple iOS.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Researched and identified solutions to technical problems
- Assisted over 150 clients per day while operating 3-5 chat sessions simultaneously.
Dispute Resolution Specialist
Barclay Card US
Henderson, NV
03.2015 - 07.2016
- Established credit card disputes and performed chargeback credits based on guidelines set forth by MasterCard, Visa, and American Xpress
- Decipher information and intervene between customers and merchants
- Ensure claims are processed timely pursuant to regulations and cardholder agreements to minimize losses.
- Accepted incoming calls and managed case logs of over 250 clients at once
Retention Specialist
Cox Communications Inc
Las Vegas, NV
06.2013 - 03.2015
- Utilized advanced skills in engaging with customers, uncovering emotional triggers used to sell value of services that were threatening disconnect while uncovering opportunities to deepen relationships
- Reviewed successes and failures to learn from previous mistakes
- Identified changing customer needs and adapted service strategies to meet them
- Exceeded targeted goals by $3000 per month
Sr Associate Banker
Bank Of America
Las Vegas, NV
02.2004 - 06.2013
- Accepted escalations from associates who had not been able to provide satisfactory resolution concerning technical support, service issues, or account maintenance
- Performed research and adjustments
- Consistently exceeded all sales and performance goals
- Served as floor support and knowledge base to over 100 associates for 20 hours per week
- Served as OJT Coach for new associates, guiding newly promoted colleagues to high performance.
- Developed competitive culture that motivated departments within site to exceed targeted goals by 5%
Education
Some College (No Degree) - Business Administration
CSN
Las VegasSkills
- Customer Retention Strategies
- Responding to Difficult Customers
- Effective Customer Communication
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Leadership Experience
- Performance Driven
- Persuasive Negotiations
- Policy Feature Explanations
- Building Customer Trust and Loyalty
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Timeline
Medicare Sales Agent
TTEC, E-Telequote, Health IQ
08.2019 - 12.2022
Premier Support Technician
Asurion
03.2017 - 09.2019
Dispute Resolution Specialist
Barclay Card US
03.2015 - 07.2016
Retention Specialist
Cox Communications Inc
06.2013 - 03.2015
Sr Associate Banker
Bank Of America
02.2004 - 06.2013
Some College (No Degree) - Business Administration
CSN
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