Dynamic professional with extensive experience in customer service and personnel administration. Proven expertise in cash handling and inventory control, ensuring accuracy and efficiency. Committed to delivering exceptional results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
MILITARY PERSONNEL SPECIALIST(Full Time)
Crossroads Talent Solutions, LLC
10.2023 - 02.2025
Provide administrative assistance to Fort Knox Army Base
Complete installation in/out processing for incoming and outgoing Soldiers using multiple monitor setup
Update, organize and maintain military personnel records using IPERMS (The Army's System of Records)
Scheduled, coordinated and confirmed appointments and meetings
Maintained current and accurate medical records for service members to ensure they were up to date with required health assessments
Use IPPS-A (The Integrated Personnel and Pay System of Army) to help create DD Form 93, update soldier contact information, retrieve soldier talent profile
Facilitate (SRP) Soldier Readiness Processing; qualify and prepare soldiers for deployments by validating unit and individual readiness
FRONT DESK AGENT/NIGHT AUDITOR (Part Time)
IHG Army Hotels
11.2022 - 10.2023
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Resolved guest issues promptly, resulting in positive feedback and return visits.
Manage guest bookings; checking guests in and out - check IDs, and distribute room keys
Handles accounting of money, receipts, guest accounts
Kept accounts in balance and ran daily reports to verify totals.
Closes out the day in computer system for all departments
ASSISTANT MANAGER(Full Time)
Chicken Salad Chick
08.2021 - 10.2022
Assist the General Manager with the restaurant team and guests
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Improved customer satisfaction and loyalty by creating a survey for in-store customers
Delegated daily tasks to the team
Conducted weekly and monthly inventory
Team Hiring and scheduling
Monitored compliance with health, safety, and cleanliness standards and regulations
ASSISTANT MANAGER (Full Time)
Panera Bread
07.2019 - 08.2021
Supporting the General Manager
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Communicated job expectations and shift scheduling with team
Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.