Deanna Dean
Bartender
Conyers,GA
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
9
9
years of professional experience
1
1
years of post-secondary education
Work History
Bartender
Arizona Steakhouse
Lithonia, GA
01.2020 - 02.2023
- Processed transactions cash and credit
- Greeted customers and provided excellent customer service
- Diligently restocked work stations and display cases
- Cleaned bathroom areas and restocked supplies.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upheld strict regulations for safe alcohol service and food safety.
- Maintained impeccably clean, attractive and well-stocked bar area.
Bartender
Dantannas
Atlanta, GA
08.2021 - 01.2022
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Bartender
Atlanta Fish Market
Atlanta , GA
05.2021 - 01.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar presentable and well-stocked to meet customer needs.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Prepared garnishes by evenly slicing and pitting fruits.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Server
Arizona’s Steakhouse
Lithonia, GA
03.2017 - 09.2019
- Building rapport and processed transactions for customers
- Handled currency and credit transactions quickly and accurately
- Provided efficient, friendly, and informative service following established customer service standards
- Ensured front area was always orderly, organized, and clean.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Hostess
Arizona Steakhouse
Lithonia, GA
08.2015 - 02.2016
- Warmly greet guest and patrons personally on the telephone
- Offer appropriate seating arrangements
- Examine and maintain the entrance area, doors, windows in addition to menu covers and inserts
- Ensure that requirements for all guests are met; including small children, disabled or food allergies
- Set up dining room and make reservations arrangements
- Relay to go orders to the kitchen and ensure all orders are filled in a timely manner
- Run waitlist, gauge kitchen, servers and general dining room performance
- Cleaned bathroom areas and restocked supplies.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Cashier
Arbys
Covington , GA
05.2012 - 02.2014
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
Education
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Heritage High School
01.2012 - 01.2015
Skills
Skills and Qualificationsundefined
Timeline
Bartender
Dantannas
08.2021 - 01.2022
Bartender
Atlanta Fish Market
05.2021 - 01.2022
Bartender
Arizona Steakhouse
01.2020 - 02.2023
Server
Arizona’s Steakhouse
03.2017 - 09.2019
Hostess
Arizona Steakhouse
08.2015 - 02.2016
Cashier
Arbys
05.2012 - 02.2014
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Heritage High School
01.2012 - 01.2015
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