Deanna Dean
Bartender
Conyers,GA
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
9
9
years of professional experience
1
1
years of post-secondary education
Work History
Bartender
Arizona Steakhouse
Lithonia, GA
01.2020 - 02.2023
- Processed transactions cash and credit
- Greeted customers and provided excellent customer service
- Diligently restocked work stations and display cases
- Cleaned bathroom areas and restocked supplies.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upheld strict regulations for safe alcohol service and food safety.
- Maintained impeccably clean, attractive and well-stocked bar area.
Bartender
Dantannas
Atlanta, GA
08.2021 - 01.2022
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Bartender
Atlanta Fish Market
Atlanta , GA
05.2021 - 01.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar presentable and well-stocked to meet customer needs.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Prepared garnishes by evenly slicing and pitting fruits.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Server
Arizona’s Steakhouse
Lithonia, GA
03.2017 - 09.2019
- Building rapport and processed transactions for customers
- Handled currency and credit transactions quickly and accurately
- Provided efficient, friendly, and informative service following established customer service standards
- Ensured front area was always orderly, organized, and clean.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Hostess
Arizona Steakhouse
Lithonia, GA
08.2015 - 02.2016
- Warmly greet guest and patrons personally on the telephone
- Offer appropriate seating arrangements
- Examine and maintain the entrance area, doors, windows in addition to menu covers and inserts
- Ensure that requirements for all guests are met; including small children, disabled or food allergies
- Set up dining room and make reservations arrangements
- Relay to go orders to the kitchen and ensure all orders are filled in a timely manner
- Run waitlist, gauge kitchen, servers and general dining room performance
- Cleaned bathroom areas and restocked supplies.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Cashier
Arbys
Covington , GA
05.2012 - 02.2014
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
Education
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Heritage High School
01.2012 - 01.2015
Skills
Skills and Qualifications
Over 10 years’ experience in bringing exceptional hospitality and customer service skills to provide prompt and courteous service to the guests and maximize revenue
Excellent oral and written communication skills Computer skills include Microsoft Excel and Microsoft WordEnjoy working with all types of people and promoting a positive work environmentTimeline
Bartender
Dantannas
08.2021 - 01.2022
Bartender
Atlanta Fish Market
05.2021 - 01.2022
Bartender
Arizona Steakhouse
01.2020 - 02.2023
Server
Arizona’s Steakhouse
03.2017 - 09.2019
Hostess
Arizona Steakhouse
08.2015 - 02.2016
Cashier
Arbys
05.2012 - 02.2014
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Heritage High School
01.2012 - 01.2015