Deanna De Jesus
Lodi,CA
Summary
Hardworking, dependable and compassionate Office Clerk with expertise in handling cumulative file needs and focus on optimizing system performance. Friendly, respectful and team-oriented with extensive clerical and records management experience. Clear communicator skilled at multitasking with strong prioritization and planning abilities.
Overview
23
23
years of professional experience
Work History
Typist Clerk II
Christa McAuliffe Middle School LUSD
Stockton , CA
2016.04 - Current
- Promoted parent, staff, and student directions by delivering friendly service and knowledgeable assistance.
- Interacted with staff, students, or other schools by phone, email, fax, or in-person to provide information.
- Created reports and developed improvements and enhancements to automate records and file systems.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Entered data into databases in alphabetic and numerical order.
- Maintained cumulative filing , retrieve and update completed cum file documents.
- Prepared data by compiling and sorting information.
- Verified data entered into database by reviewing, correcting and deleting data.
- Used Aeries, Calpads and Word to prepare reports, correspondences and other required documentation.
Escrow Title Assistant
Chicago Title Company
Stockton , CA
2003.03 - 2007.08
- Received and processed paperwork for titles.
- Communicated with customers to resolve common title issues.
- Assisted with preparation and submission of affidavits, deeds and other records for land purchases.
- Used Xerox machines and reader and printer machines to make, file and distribute copies of recorded documents.
- Provided each member of public with exceptional service and knowledgeable support to maintain smooth operations and happy customers.
- Reviewed legal documents such as mortgage loans, title liens and property easements to assess relevant property factors.
- Identified title encumbrances and detailed plans for correcting issues and clearing titles for planned changes.
- Contacted appropriate agencies to complete searches, order records and obtain documents.
- Prepared closing disclosures, post-closing records and disbursements.
- Searched and analyzed real estate records.
- Used information gained during searches to produce and process title commitments and insurance policies.
- Prepared property reports.
- Compiled lists of mortgages, contracts and other documents pertaining to titles.
- Duplicated and summarized documentation relevant to property title status.
- Completed thorough research into parish and county records to check on mineral rights.
Customer Service Representative
Qualex Inc.
Manteca , California
1991.06 - 2003.03
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Communicated professionally with colleagues, freelancers and clients.
- Effective liaison between customers and internal departments.
Education
Associate of Arts - Business Administration And Management
San Joaquin Delta College
Stockton, CAHigh School Diploma -
Manteca High School
Manteca, CA06.1990
Skills
- Public Interaction
- Records Management Software
- Compiling Data
- Data Recording
- Clerical Support
- Outgoing Mail Preparation
- Google Drive
- Data Gathering
- Record Sorting and Filing
- Information Updates
- Keyboard Entry
- Employee Timesheet Processing
- Correspondence Typing
- Transcript Preparation
- Customer Inquiries
- Outbound Calls
Timeline
Typist Clerk II
Christa McAuliffe Middle School LUSD
2016.04 - Current
Escrow Title Assistant
Chicago Title Company
2003.03 - 2007.08
Customer Service Representative
Qualex Inc.
1991.06 - 2003.03
Associate of Arts - Business Administration And Management
San Joaquin Delta College
High School Diploma -
Manteca High School
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