Deanna Dietrick-Evju

Accomplished and detail-oriented Skilled Nursing Business Office Manager with over 20 years of experience in long-term care billing, collections, and revenue cycle management. Demonstrated expertise in Medicare, Medicaid, private insurance, and HMO claim processing. Adept at reducing accounts receivable, training staff, and maintaining compliance with ever-changing healthcare regulations. Proven ability to lead business office operations in fast-paced, high-volume skilled nursing environments. Technically proficient in PointClickCare (PCC), EHR systems, and financial reporting. Respected for honesty, persistence, and a collaborative, team-focused leadership style.

Skilled Nursing Business Office Manager
Facility Name – Location
2005 – Present

• Directed billing and collections operations for a 120-bed skilled nursing facility, overseeing all revenue cycle functions.
• Managed Medicare, Medicaid, hospice, private insurance, and HMO billing with a 98% claim accuracy rate.
• Reduced delinquent accounts by over 40% through proactive follow-up and streamlined processes.
• Trained and supervised billing and administrative staff, fostering a culture of accountability and compliance.
• Maintained expertise in PointClickCare (PCC), using the system to verify payor sources, post payments, and track ancillary charges.
• Acted as a liaison with residents, families, and insurance providers to resolve billing disputes and provide clear communication.
• Led successful audits with zero compliance issues, demonstrating mastery of federal and state LTC billing regulations.
• Collaborated with department heads to develop financial strategies and meet performance objectives.

Medical Billing Specialist / Assistant Office Manager
Facility Name – Location
2000 – 2005

• Processed claims and payments across multiple payors including Medicare, Medicaid, and private insurers.
• Posted payments and reconciled accounts, ensuring accuracy and compliance with billing standards.
• Supported the Office Manager in training new staff, organizing records, and maintaining efficient workflows.
• Developed tracking systems that improved turnaround time for collections and reduced billing errors.

Associate’s Degree in Healthcare Administration – Community College Name – City, State
Graduation Year

• HIPAA Compliance Certified
• Billing and Coding Certification (optional if applicable)
• Customer Service in Healthcare Training
• PointClickCare (PCC)
• Microsoft Excel, Word, Outlook
• Electronic Health Record (EHR) Systems
• Medicare/Medicaid Billing
• Payment Posting & Account Reconciliation
• LTC Ancillary Tracking & Payor Source Verification
• Long-Term Care Revenue Cycle Management
• Skilled Nursing Business Office Oversight
• Staff Training & Supervision
• Claims Submission & Compliance
• A/R Reduction & Collections Strategy
• Communication with Families & Payors
• Audit Readiness & Documentation
• Multi-Payor Expertise (Medicare, Medicaid, Private, HMO)