Summary
Overview
Work History
Education
Skills
Timeline
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Deanna Dobert

Milwaukee,WI

Summary

Dynamic and results-driven professional with extensive experience in customer service and cash handling at Quest Foods. Proven track record of enhancing customer satisfaction and streamlining operations. Skilled in cash register systems and fostering teamwork, ensuring a positive shopping experience while maintaining high standards of accuracy and professionalism.

Overview

2021
2021
years of professional experience

Work History

Caahier

Quest Foods
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Assistant Manager

Dollar General Market
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Floor Lead

Citi Trends
  • Monitored employee performance regularly, identifying areas for improvement and offering constructive feedback accordingly.
  • Upheld proper visual merchandising standards on retail floor and windows.
  • Assisted in hiring new staff members, participating in interviews and providing input on candidate selection decisions.
  • Managed inventory levels, ensuring optimal stock availability and minimizing wastage due to spoilage or obsolescence.

Floor Lead

Ross Dress for Less
02.2018 - 12.2020
  • Monitored employee performance regularly, identifying areas for improvement and offering constructive feedback accordingly.
  • Upheld proper visual merchandising standards on retail floor and windows.
  • Assisted in hiring new staff members, participating in interviews and providing input on candidate selection decisions.
  • Managed inventory levels, ensuring optimal stock availability and minimizing wastage due to spoilage or obsolescence.

Education

GED - General Studies

South Division
Milwaukee, WI
06.1982

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Customer service excellence
  • Money handling
  • Cash handling and management
  • Cash register operation
  • Written and verbal communication
  • Professionalism and courtesy
  • Cash register systems
  • Product knowledge
  • Refunds and exchanges
  • Merchandise restocking
  • Cash drawer balancing
  • POS system operations
  • Refund handling
  • Attention to detail

Timeline

Floor Lead

Ross Dress for Less
02.2018 - 12.2020

Caahier

Quest Foods

Assistant Manager

Dollar General Market

Floor Lead

Citi Trends

GED - General Studies

South Division

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Deanna Dobert