Deanna Duncan
Dallas,GA
Summary
Proven Office Clerk at A&a Exterminators Inc, excelling in customer service. Demonstrated expertise in Excel and Microsoft Word, alongside exceptional phone etiquette, ensured high customer satisfaction rates. Skillfully managed front-desk operations, contributing to an organized and efficient office environment.
Overview
4
4
years of professional experience
Work History
Office Clerk
A&a Exterminators Inc
02.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Boosted customer satisfaction rates through efficient scheduling of appointments and managing front-desk reception area activities.
- Improved financial record-keeping accuracy with diligent tracking of invoices, payments received, and expense reports submitted for reimbursement.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
Paulding County High School
Dallas, GA05.2021
Skills
- Data entry
- Maintaining records
- Excel, Microsoft word
- Phone etiquette
- Customer service
- Attention to detail
- Payment processing
- Billing and invoicing
- Multi-line phone systems
Timeline
Office Clerk
A&a Exterminators Inc
02.2021 - Current
Paulding County High School
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