Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deanna Dunlap

Kings Mountain,NC

Summary

Results-driven Inside Sales Representative skilled in customer service, relationship building, and CRM proficiency. Consistently exceeded sales targets by cultivating strong client relationships and providing tailored solutions.

Motivated professional with strong relationship-building skills and a focus on customer engagement. Experienced in managing sales pipelines and delivering tailored solutions that elevate customer satisfaction and drive sales growth.

Developed exceptional sales and customer service skills in fast-paced, client-focused environment. Excelled in using CRM software and data analysis to understand and meet customer needs. Seeking to transition into new field, leveraging strong background in relationship building and problem-solving.

Professional with strong communication and negotiation skills, adept in building and maintaining client relationships. Proven ability to drive sales, meet targets, and adapt to changing market conditions. Strong team collaborator with focus on achieving results and delivering consistent performance. Skilled in CRM software, lead generation, and customer service.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Inside Sales Representative

Victory Welding Alloys Inc.
02.2023 - Current
  • Cultivated relationships with clients to understand needs and provide tailored welding solutions.
  • Managed sales pipeline using CRM software to track leads and opportunities effectively.
  • Conducted presentations demonstrating product features and benefits to potential clients.
  • Provided training to new team members on sales processes and system usage for improved performance.
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Managed friendly and professional customer interactions.
  • Used CRM software to maintain detailed contact logs and account records.
  • Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
  • Set up new accounts, established customer credit and set up payment methods.
  • Scheduled truck pick ups, processed BOL for truck pick ups.
  • Filing invoices, processing credit memos and RMA for return of products.

Inside Sales Representative

Great Lakes Petroleum
05.2022 - 02.2023
  • Collaborated with engineering teams to ensure product specifications met customer requirements.
  • Assisted in developing sales strategies that enhanced customer engagement and retention rates.
  • Streamlined order processing procedures, improving response times for customer inquiries and orders.
  • Set tanks up after delivery in our system to track the amount of fuel in tank so the customer did not run out of fuel or def. fluid
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Contributed to team objectives in fast-paced environment.
  • Kept detailed records of daily activities through online customer database.

Education

No Degree - Education

Cleveland Community College
Shelby, NC
12-2013

No Degree - Basics

Gaston College
Dallas, North Carolina, NC
05-2013

High School Diploma -

East Gaston High School
Mount Holly, NC
06-1998

Skills

  • Customer service
  • Attention to detail
  • Exceptional customer service
  • Cheerful and energetic
  • Product knowledge
  • Relationship development
  • Email and phone etiquette
  • Driven
  • Organized and efficient
  • Data entry
  • Relationship building
  • CRM proficiency
  • Order management
  • Lead qualification
  • Goals and performance
  • Payment processing
  • Verbal and written communication
  • Excellent time management
  • Dependable
  • Multitasking Abilities
  • Teamwork and collaboration
  • Active listening
  • Problem-solving
  • Decision-making
  • Processing payments

Timeline

Inside Sales Representative

Victory Welding Alloys Inc.
02.2023 - Current

Inside Sales Representative

Great Lakes Petroleum
05.2022 - 02.2023

No Degree - Education

Cleveland Community College

No Degree - Basics

Gaston College

High School Diploma -

East Gaston High School