Deanna DuValle
Fontana,Ca
Summary
Innovative, customer-oriented healthcare administrator with background in managed, ambulatory and long-term care. Strong background in quality assurance, claims analysis and management principles and practices. Seeking a leadership role within an integrated delivery system.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Operations Manager
Leidos QTC Health Services
06.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Operations Supervisor
Leidos QTC Health Services
10.2015 - 06.2021
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
Senior Quality Assurance Analyst
Leidos QTC Health Services
07.2009 - 10.2015
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
- Manage T2A with MRE's and twice weekly meetings.
- Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
- Supervised and managed the daily activities of a clinical team consisting scheduling, reports, and quality assurance team for veterans
- Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
- Monitored Critical Incidents and Quality Improvement plans.
- DES point of contact for West Coast for client and management within the team
- Reviews, triages and assigns cases to team
- Clarifies with the client (Veterans Affairs) referrals as deemed appropriate
- Exceeding goals for timeliness and quality
- Mentorship of quality analysts trainees
- Provides back up for managers in their absence
- Organize, plan and execute in a high demand environment with necessary sense of urgency
- Working knowledge of of word process software and medical data bases.
- Case managment: updates DES spreadsheet and WIP burn down spreadhseets, follows up with the team for status and resoluton of any issues delaying a case.
- QA of reports as well as working with QA's to clarify with providers.
- Maintains strong client and provier relationships. Escalates issues appropriately to Management, PL and Quality Team
Nursing assistant
All star staffing
03.2008 - 05.2009
- On call per Diem nursing assistant at Mission Hospital.
- Provided all daily living tasks to enhance quality of life for patients.
- Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease.
- Assisted residents with bathing, dressing, feeding, lifting and transferring.
Secretary
Antimite
02.2006 - 02.2007
- Managed high call volume with tact and professionalism.
- Acted professionally and patiently when addressing negative customer feedback.
- Met or exceeded service and quality standards every review period.
iV pharmacy technician
Coram home healthcare
02.2005 - 02.2006
- Properly filled and dispensed prescriptions per day.
- Effectively resolved insurance rejections and other billing issues.
- Managed drug and supply inventories.
- Exhibited proficiency in IV and chemo compounding.
- Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
- Properly cleaned and maintained department equipment such as IV hoods.
- Compounded and repackaged medications, including unit-doses, topical medications and sterile products.
Customer service
California stationers
09.1998 - 01.2005
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided an elevated customer experience to generate a loyal clientèle.
Education
Lvn
4D College
2008
Pharmacy technician
Uei
Ontario, Ca2004
High School Diploma - General education
Chaffee high school
1996
Skills
- Strong presentation skills
- Effective staff coach
- Strategic planning capability
- Analytical thinker
- Accomplished leader
- Quality improvement competency
- Independent judgment and decision making
- Promotes positive behavior
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
Certification
LVN
Accomplishments
Spot Award January 2015
Lockheed Martin Health and Life Sciences Coin February 2015
QTC Shine Completion/Excellence Award 2019
Timeline
Operations Manager
Leidos QTC Health Services
06.2021 - Current
Operations Supervisor
Leidos QTC Health Services
10.2015 - 06.2021
Senior Quality Assurance Analyst
Leidos QTC Health Services
07.2009 - 10.2015
Nursing assistant
All star staffing
03.2008 - 05.2009
Secretary
Antimite
02.2006 - 02.2007
iV pharmacy technician
Coram home healthcare
02.2005 - 02.2006
Customer service
California stationers
09.1998 - 01.2005
Lvn
4D College
Pharmacy technician
Uei
High School Diploma - General education
Chaffee high school
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