Deanna Ellis
Ontario,CA
Summary
Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
16
16
years of professional experience
Work History
Secretary
Alvord Unified School District
01.2016 - Current
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Completed accurate daily report documents, memos and invoices.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Recorded expenses and maintained accounting records.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Reviewed and balanced daily bank deposits and deposit report.
- Recorded daily financial transactions using Quickbooks and handled payments of accounts.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Food Service Manager
Alvord Unified School District
01.2012 - Current
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw training of more than [Number] team members.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts and supply costs.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Orchestrated positive customer experiences by overseeing every area of operations.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Purchased food and cultivated strong vendor relationships.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Helped general management develop prices based on inventory costs and portion sizes.
Food Service Worker
Alvord Unified School District
12.2007 - Current
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Learned other teammates' work tasks to train as backup.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
Education
No Degree - Psychology
California State University - San Bernardino
San Bernardino, CASkills
- Computers and Technology
- Resource Coordination and Allocation
- Research and Analytical Skills
- Confidentiality and Data Protection
- Strong Organizational Skills
- Supply Inventory Control
- Ease with Computers and Technology
- Appointment Coordination
- Database and Client Management Systems
- Document and File Management
- Multitasking and Time Management
- Multi-Line Telephone Systems
- Office Equipment Operation
- Electronic Records Management
- Meeting Attendance
- Reading Comprehension
- Transcribing Information
- Microsoft PowerPoint
- Legal Document Preparation
- Call Screening
- Running Errands
- Client Interfacing
- Invoice Processing
- Payroll Preparation
- Messaging Management
- Payroll Administration
- Maintenance Requirements
- Recording Messages
- Postage Meter
- Call Forwarding
- Reminder Calls
- Office Supplies and Inventory
- Document Sorting
- Business Correspondence
- Remote Conferencing
- Cash Drawer Management
- Accounting and Bookkeeping
- Payment Distribution
- Meetings and Conferences
- Staff Orientation and Training
- Employee Communications
- Highly Efficient and Productive
- Organizing and Categorizing Data
- Phone Call Direction
- Appointment Organization
- Reception Duties
- Microsoft Access
Timeline
Secretary
Alvord Unified School District
01.2016 - Current
Food Service Manager
Alvord Unified School District
01.2012 - Current
Food Service Worker
Alvord Unified School District
12.2007 - Current
No Degree - Psychology
California State University - San Bernardino