Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deanna Enos

Macon,GA

Summary

Professional in property management with strong background in tenant relations, lease administration, and property maintenance. Skilled at coordinating with teams to ensure smooth operations, adaptable to changing needs, and consistently focused on achieving results. Known for strong communication, problem-solving abilities, and proactive approach to managing property issues.

Overview

3
3
years of professional experience

Work History

Assistant Property Manager

Kittle Property Group
02.2023 - Current
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Kept accurate records of all resident and tenant correspondence.

Leasing Consultant

Kittle Property Group
02.2023 - 05.2023
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
  • Distributed and followed up on tenant renewal notices.
  • Conducted property tours for potential tenants, showcasing amenities to increase leasing interest.

Customer Service Representative

Accenture Flex
08.2022 - 01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Client Success Specialist

Beyond Finance
04.2022 - 09.2022
  • Organized regular workshops for clients on product features and updates, boosting adoption rates among existing users.
  • Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions to their needs.
  • Consistently exceeded performance targets by maintaining a proactive approach towards client account management.
  • Boosted team efficiency by streamlining internal processes, reducing response times, and increasing overall productivity.
  • Collaborated closely with sales teams to identify upselling opportunities and expand existing accounts.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Customer Service Representative

E Team
10.2021 - 04.2022
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
  • Addressed customer account discrepancies and concerns.
  • Maintained a thorough knowledge of products and services to provide accurate information to customers.

Education

Westside High School
Macon, GA
05.2006

Skills

  • Administrative Support
  • Strong Communication Skills
  • Property tours and inspections
  • Telephone and email etiquette
  • Fair Housing Regulations
  • Tenant issue resolution
  • Relationship building and rapport

Timeline

Assistant Property Manager

Kittle Property Group
02.2023 - Current

Leasing Consultant

Kittle Property Group
02.2023 - 05.2023

Customer Service Representative

Accenture Flex
08.2022 - 01.2023

Client Success Specialist

Beyond Finance
04.2022 - 09.2022

Customer Service Representative

E Team
10.2021 - 04.2022

Westside High School

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Deanna Enos