Deanna Evans
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
32
32
years of professional experience
Work History
Director, Client Delivery & Data Analytics
GitGo Group
08.2022 - Current
- Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
RFP Manager
Sonesta International Hotels Corporation
06.2021 - 08.2022
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
Customer Service Representative
Alaska USA Federal Credit Union
03.2020 - 05.2021
- Identified and resolved discrepancies and errors in customer accounts.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Key Account Manager-Contractor Maturity Leave
Sonesta International Hotels Corporation
10.2019 - 02.2020
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
Manager, RFP Process and Engagement
Intercontinental Hotels Group (IHG)
10.1992 - 06.2019
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
High School Diploma -
Bishop Hogan High School
Kansas City, MO05.1985
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Complex Problem-Solving
- Active Listening
- Client Relationship Building
- Data-driven decision-making
- Team Leadership
- Time Management
Timeline
Director, Client Delivery & Data Analytics
GitGo Group
08.2022 - Current
RFP Manager
Sonesta International Hotels Corporation
06.2021 - 08.2022
Customer Service Representative
Alaska USA Federal Credit Union
03.2020 - 05.2021
Key Account Manager-Contractor Maturity Leave
Sonesta International Hotels Corporation
10.2019 - 02.2020
Manager, RFP Process and Engagement
Intercontinental Hotels Group (IHG)
10.1992 - 06.2019
High School Diploma -
Bishop Hogan High School