Overview
Work History
Education
Timeline
Generic

Deanna Evans

Boston,MA

Overview

13
13
years of professional experience

Work History

Manager - Mission Food Assistance Program

A Faith That Does Justice
Boston, MA
06.2025 - Current
  • Support timely meal delivery for people experiencing homelessness, helping strengthen program reliability and community trust.
  • Track program metrics and review outcomes, improving service efficiency and overall effectiveness.
  • Train and coordinate volunteers for meal preparation and distribution, building dependable support for weekly operations.
  • Manage inventory, transportation, and distribution logistics, reducing waste, and improving resource use.

Personal Care Attendant

Tempus Unlimited
Boston, MA
09.2013 - Current
  • Support clients with activities of daily living to help maintain independence and improve quality of life.
  • Administer medications and assist with exercise and personal health goals to support wellness and autonomy.
  • Advocate with insurance companies and agencies to help clients access needed services and support in a timely manner.
  • Help clients with communication, transportation, appointments, meetings, events, and projects to improve daily functioning and engagement.

Bookkeeper

Old Colonial Corporation
Boston, MA
11.2018 - 05.2022
  • Accurately recorded financial accounts and transactions in accounting software, ensuring precise and up-to-date financial records.
  • Entered invoices, payments, monthly sales, meals tax, and payroll data, supporting timely and compliant financial operations.
  • Reconciled bank statements and created financial reports, providing management with clear insights into company finances.
  • Prepared and sent 1099 forms for entertainers, ensuring compliance with tax regulations.
  • Maintained an organized company filing system, improving document retrieval and operational efficiency.
  • Used knowledge of local laws to comply with reporting requirements, reducing risk of penalties and ensuring legal compliance.

Legal Administrative Assistant

Firicano Law
Boston, MA
11.2018 - 02.2022
  • Collected, examined, and organized evidence and legal documents for attorney review and case preparation, improving case readiness.
  • Drafted and proofread correspondence and legal documents, such as pleadings and contracts, ensuring accuracy and professionalism.
  • Researched regulations, laws, and legal articles to assist with preparation of reports, case files, and legal advice, enhancing case outcomes.
  • Managed client billing by preparing, finalizing, and sending out bills, as well as resolving billing issues to ensure timely payments.
  • Communicated with clients, witnesses, DA, and third-parties to update, schedule meetings, interviews, and depositions, streamlining case logistics.
  • Collaborated with court clerks for dates to obtain documents, FTR approval for audio files, and file paperwork in court, expediting legal processes.
  • Requested medical and billing records, police, lab, and special or certified reports from various companies and agencies to support case development.
  • Managed, organized, and maintained both paper and electronic files, improving document accessibility and security.
  • Provided general administrative assistance to attorney, paralegal/manager, and trained interns, supporting office efficiency and staff development.

Server, Bartender, Assistant Manager

49 Social Restaurant
Boston, MA
07.2017 - 11.2018
  • Ensured excellent guest experiences by providing attentive, prompt, and professional service, resulting in high customer satisfaction.
  • Held meetings with clients, secured contracts, and planned menus for private events, increasing event bookings and revenue.
  • Interviewed, hired, trained, and supervised staff to ensure smooth operation of dinner service and private events, enhancing team performance.
  • Cross-trained staff for career advancement opportunities and coordinated staff education with vendors, improving retention and skill development.
  • Opened and closed restaurant, maintained pristine dining and bar area, balanced cash, and distributed tips, ensuring operational efficiency.

Patient Service Representative, Backup Scheduler

Beth Israel Deaconess Medical Center
Boston, MA
08.2015 - 07.2017
  • Handled 100+ routine, complex, and urgent calls daily for diverse patient population in high-volume call center, providing timely support.
  • Triaged calls, scheduled appointments, cleared patient voicemail, managed prescription line and patient portal requests to keep workflow efficient.
  • Delivered professional, compassionate service with patience and empathy to de-escalate tense situations and improve patient satisfaction.
  • Communicated clearly with patients, providers, and staff while maintaining respect and courtesy to build positive working relationships.
  • Routed calls and messages between hospital departments, external providers, and agencies to support smooth coordination.
  • Verified and updated patient information, obtained referrals and prior authorizations for scheduled visits, and supported accurate patient records.
  • Resolved patient concerns and questions through follow-up and confirmation of full issue resolution to build patient trust and care.
  • Built strong interdepartmental relationships and improved operations by identifying issues and sharing ideas for process improvement.
  • Trained new PSRs and volunteered for patient outreach projects to support team development and department goals.
  • Assisted scheduler with schedule changes, vacations, cancellations, call schedules, overnight EPI list, and grids for providers to maintain coverage.

Education

Psychology (Bachelor of Arts) -

University of Massachusetts-Boston
Boston

Nursing (RN) (Associate of Science) -

Bunker Hill Community College Boston
Boston

Timeline

Manager - Mission Food Assistance Program

A Faith That Does Justice
06.2025 - Current

Bookkeeper

Old Colonial Corporation
11.2018 - 05.2022

Legal Administrative Assistant

Firicano Law
11.2018 - 02.2022

Server, Bartender, Assistant Manager

49 Social Restaurant
07.2017 - 11.2018

Patient Service Representative, Backup Scheduler

Beth Israel Deaconess Medical Center
08.2015 - 07.2017

Personal Care Attendant

Tempus Unlimited
09.2013 - Current

Psychology (Bachelor of Arts) -

University of Massachusetts-Boston

Nursing (RN) (Associate of Science) -

Bunker Hill Community College Boston
Deanna Evans