Deanna Farley
Kingsville,MD
Summary
Accomplished Crematory Operator at Evans Funeral Chapel & Crematory, demonstrating exceptional teamwork and collaboration, alongside a keen attention to detail. Expert in health and safety protocols, I significantly enhanced service quality and operational efficiency. My adaptability and problem-solving skills contributed to maintaining high standards of service, achieving notable improvements in client satisfaction and cost reduction. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Crematory Operator
Evans Funeral Chapel & Crematory
Forest Hill, MD
03.2023 - Current
- Maintained a safe work environment by adhering to strict safety protocols and guidelines during all tasks.
- Worked closely with funeral directors and other industry professionals to coordinate services, ensuring seamless communication and collaboration throughout the cremation process.
- Helped maintain the company''s reputation for excellence by consistently providing high-quality services and upholding stringent ethical standards in all operations.
- Conducted pre-cremation preparation tasks such as identification verification and casket examination, establishing confidence in the integrity of services provided.
- Assisted families in making informed decisions regarding the cremation process, offering compassionate guidance throughout their experience.
- Ensured accurate record-keeping for all cremations, contributing to streamlined operations and regulatory compliance.
- Developed strong relationships with clients and funeral homes, providing exceptional customer service and support.
- Operated advanced cremation equipment with precision, resulting in consistently high-quality services.
- Collaborated with local authorities during inspections, demonstrating compliance with industry regulations and maintaining an excellent reputation within the community.
- Contributed to a positive workplace culture by actively participating in team meetings and providing constructive feedback on processes and procedures when needed.
- Followed safety procedures to protect against exposure to hazardous materials or dust particles.
- Delivered respectful and compassionate care to deceased individuals.
- Adjusted controls on crematory equipment, performing minor maintenance as needed.
- Completed documentation related to cremations within anticipated timeframes.
- Processed and packaged cremated remains with care.
Funeral Greeter
Evans Funeral Service & Crematory
Parkville, MD
01.2022 - 03.2023
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
- Acted as first point of contact for visiting clients and customers.
- Completed opening duties punctually, preparing entrance area for daily operations efficiently.
- Maintained clean, organized environments for presentable front-of-house areas.
- Utilized effective communication skills when interacting with diverse clientele, ensuring a welcoming atmosphere for all guests.
- Enhanced customer satisfaction by providing friendly and efficient service upon entry.
- Coordinated with other staff members to ensure proper coverage of entrances during breaks or shift changes.
- Fielded customer complaints and notified managers.
- Quickly resolved guest issues or complaints, demonstrating excellent problem-solving skills and professionalism.
- Participated in ongoing training sessions aimed at improving customer service techniques and company knowledge base.
- Collaborated with team members to ensure seamless guest experiences during high-traffic periods.
- Greeted customers with companion and provided friendly, knowledgeable service.
Senior Mortgage Assistant
Cazle Mortgage
Baltimore, MD
01.2020 - 03.2022
- Maintained professionalism while handling sensitive information by adhering to strict confidentiality protocols at all times.
- Created regular reports and updated internal databases.
- Reduced application errors through meticulous attention to detail when reviewing documents for completeness and accuracy.
- Supported loan officers in achieving sales targets by efficiently managing lead generation, pre-qualification, and application processes.
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
- Strengthened client relationships by providing timely updates on loan status and addressing concerns promptly.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Contributed to a positive work environment through proactive communication and teamwork among colleagues.
- Delivered timely, accurate, and comprehensive support for executive decision-making through effective data analysis and presentation of relevant information.
- Maintained strict compliance with federal and state regulations throughout the mortgage lending process.
- Developed strong relationships with referral partners, such as real estate agents and financial planners, to expand business opportunities.
- Tracked key performance metrics to identify areas for improvement and implemented necessary adjustments for continuous growth in efficiency and effectiveness.
- Streamlined internal processes for better organization of client files, resulting in quicker response times to inquiries or requests from loan officers or borrowers.
- Answered high volume of phone calls and email inquiries.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Used advanced software to prepare documents, reports, and presentations.
- Updated and maintained confidential databases and records.
- Volunteered to help with special projects of varying degrees of complexity.
- Filed paperwork and organized computer-based information.
- Took notes and dictation at meetings.
- Wrote reports, executive summaries and newsletters.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Checked loan documents for accuracy prior to closing.
- Reviewed loan files and updated to match current standards.
- Fielded customer complaints and provided solutions.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Affirmed loan document accuracy to protect lenders from potential fraud.
Personal Companion Specialist
MB Homecare
Lutherville, MD
01.2016 - 03.2020
- Served as a reliable source of information for clients and their families, answering questions and addressing concerns to promote understanding and peace of mind.
- Prepared nutritious meals tailored to the client''s dietary needs, supporting their overall health and wellbeing.
- Enhanced client well-being by providing emotional support and companionship during daily activities.
- Assisted clients with personal care tasks for improved hygiene and overall health.
- Facilitated social engagement by accompanying clients on outings, fostering community connections and enhancing quality of life.
- Assessed changing client needs over time, adjusting care plans accordingly in collaboration with relevant parties.
- Ensured timely medication administration, contributing to the client''s adherence to their healthcare plan.
- Accompanied clients to medical appointments, facilitating communication between healthcare providers and the client.
- Maintained detailed records of services provided, ensuring accurate documentation for billing purposes and continuity of care.
- Delivered responsive crisis intervention when situations arose requiring immediate attention or resolution.
- Developed trust-based relationships with clients through active listening skills, empathy, and genuine concern for their wellbeing.
- Managed client schedules, coordinating appointments and organizing transportation as necessary.
- Educated family members about best practices in caregiving techniques for enhanced support at home between visits from professional caregivers.
- Communicated effectively with family members regarding the client''s progress and any concerns that arose during care provision.
- Promoted a sense of independence by assisting clients with mobility and ambulation tasks as needed.
- Assisted clients in achieving personal goals by offering encouragement, guidance, and appropriate supports.
- Supported clients in maintaining a clean and organized living environment, promoting their comfort and safety.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Scheduled daily and weekly care hours for client caseload.
- Maintained entire family's schedule and organized events.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Liaised with key accounts to deliver targeted administrative household support.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Monitored industry trends to adapt strategies accordingly.
- Optimized supply chain management, resulting in reduced delivery times and increased inventory accuracy.
- Managed budgets effectively, consistently staying within financial constraints while maximizing resource allocation for optimal results.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
Associate of Science - Criminal Justice
Cecil College
North East, MD01.2016
Associate of Science - Phlebotomy
Cecil College
North East, MD01.2016
Associate of Science - Geriatric Nursing Assistant
Harford Memorial Hospital
Havre De Grace, MD2014
Skills
- Health and safety
- Inventory Management
- Confidentiality handling
- Teamwork and Collaboration
- Problem-solving aptitude
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Adaptability and Flexibility
- Cultural Sensitivity
- Medical Terminology
- Hazardous Materials Handling
- Process Documentation
Timeline
Crematory Operator
Evans Funeral Chapel & Crematory
03.2023 - Current
Funeral Greeter
Evans Funeral Service & Crematory
01.2022 - 03.2023
Senior Mortgage Assistant
Cazle Mortgage
01.2020 - 03.2022
Personal Companion Specialist
MB Homecare
01.2016 - 03.2020
Associate of Science - Criminal Justice
Cecil College
Associate of Science - Phlebotomy
Cecil College
Associate of Science - Geriatric Nursing Assistant
Harford Memorial Hospital
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