Deanna Fedukovich
Asheville,NC
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Store Manager
Walgreens
Asheville, NC
12.2018 - Current
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Assistant Store Manager
Walgreens
Asheville, NC
08.2014 - 12.2018
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
Shift Lead Manager
Walgreens
Asheville, NC
09.2006 - 08.2014
- Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
- Evaluated employee performance and coached and trained to improve weak areas.
- Set overall vision and provided team leadership.
- Completed after shift review reports to remind supervisors of completed work.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Delegated high volumes of work to empower team, build trust and assist with professional development.
- Trained back-up associates and led crew members in managing operations of storefront.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Barista Shift Supervisor
Crossroads Coffee
Boone, NC
08.2002 - 08.2006
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Designed and adjusted work schedules to meet business demands.
- Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Created new recipes, outlined steps and training staff on correct preparation.
Education
Bachelor of Science - Cultural Anthropology
Appalachian State University
Boone, NC05.2006
High School Diploma -
Olympic High School
Charlotte, NC05.2001
Skills
- Self-Motivated
- Decision-Making
- Multitasking Abilities
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Dependable and Responsible
- Planning and Coordination
- Organization and Time Management
- Attention to Detail
- Written Communication
- Active Listening
- Flexible and Adaptable
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Store Manager
Walgreens
12.2018 - Current
Assistant Store Manager
Walgreens
08.2014 - 12.2018
Shift Lead Manager
Walgreens
09.2006 - 08.2014
Barista Shift Supervisor
Crossroads Coffee
08.2002 - 08.2006
Bachelor of Science - Cultural Anthropology
Appalachian State University
High School Diploma -
Olympic High School
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