Summary
Overview
Work History
Education
Skills
References
Work Availability
Work Preference
Quote
Languages
Timeline
Intern
Deanna Ferrans

Deanna Ferrans

Williamsburg,VA

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise, and problem-solving acumen. Assists senior managers in achieving demanding targets through staff encouragement and resource coordination. Known for optimizing coverage to meet operational demands and for guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.

Overview

9
9
years of professional experience

Work History

Dispatcher Office Assistant

Plumb Perfection
Williamsburg, VA
08.2023 - 09.2024
  • Coordinated logistics for routing of four-vehicle fleet
  • Systematically logged call details for easy reference in all systems
  • Managed the end-to-end administrative workflow
  • Served as initial contact for prospective clients, scheduling appointments efficiently
  • Boosted customer ratings utilizing advanced problem-solving abilities
  • Assigned work sequences and determined material shipping dates and destinations
  • Aligned schedule with customer needs and team strengths to ensure performance targets met
  • Addressed customer inquiries and issues to ensure effective service allocation during peak times

Front of House Server

Old City BBQ
Williamsburg, VA
04.2023 - 06.2024
  • Relayed customer orders to kitchen staff efficiently
  • Suggested products based on needs
  • Maintained comprehensive knowledge of menu items, sourcing, ingredients and cooking methods
  • Boosted walk-in business by consistently demonstrating exceptional service standards
  • Ensured timely completion of tasks consistently

Assistant Manager

Meadows Frozen Custard
Williamsburg, VA
08.2022 - 04.2023
  • Guaranteed uniformity in customer product experience
  • Identified and evaluated future growth prospects
  • Ensured all team members were proficient in basic equipment tasks
  • Adhered to health and safety regulations consistently
  • Minimized variances through diligent monitoring of financial records
  • Enhanced team efficiency through constructive evaluations

In-House Marketer

Wyndham Resorts
Williamsburg, VA
05.2022 - 08.2022
  • Compiled and generated reports
  • Prepared strategies, plans, and objectives for effective advertising
  • Analyzed data trends to enhance marketing insights
  • Advanced job-related expertise by engaging in continuous learning methods
  • Accepted ownership of new and varied requests, aligning with organizational goals

Assistant Manager

Chicken Salad Chick
Hampton, VA
12.2021 - 05.2022
  • Adhered to standardized procedures for product preparation and serving
  • Met goals for sales, service quality, facility appearance, sanitation and cleanliness
  • Maintained high levels of efficiency during peak times
  • Produced necessary documentation promptly and reliably
  • Created memorable moments for guests through leadership
  • Oversaw food and equipment stocks

Park Operations Supervisor

SeaWorld Parks & Entertainment, Inc.
Williamsburg, VA
08.2015 - 12.2021
  • Promoted through ranks from lifeguard to upper management within four years
  • Created uniform COVID protocols implemented in every park
  • Addressed guest concerns and suggested solutions for recurrent issues
  • Directed everyday tasks related to admissions process, client interactions, and parking coordination
  • Addressed guest service issues on behalf of park management
  • Optimized labor allocation to control costs
  • Finished documentation, identifying inconsistencies and swiftly resolving them
  • Sustained environment fostering exceptional team collaboration and guest interactions
  • Managed staffing procedures including interviewing, training and appraising
  • Handled communication regarding customer disputes and product concerns
  • Coordinated with vendors regarding supplies or services needed
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator

People Experience Coordinator

Nurse Next Door
Newport News, VA
02.2021 - 04.2021
  • Documented all stages of patient growth meticulously
  • Provided personalized at-home support to enhance client health
  • Oversaw recruitment, instruction, and progress of in-home caregivers
  • Established meaningful connections with both clients and relatives
  • Represented organization at community initiatives
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information
  • Performed data entry for various documents such as invoices, contracts, and reports
  • Monitored inventory levels of office supplies and ordered additional items when necessary
  • Ensured compliance with applicable laws, regulations, and internal policies
  • Updated customer records in database regularly to maintain accuracy of information

Education

Bachelor of Arts - Criminal Justice

Penn Foster Career School
Scranton, PA
06-2024

Bachelor of Arts - Business Administration And Management

Bridgewater College
Bridgewater, VA

Associate of Arts - Business Administration And Management

Blue Ridge Community College
Weyers Cave, VA

Skills

  • Business Administration
  • Creative Idea Generation
  • Customer Service
  • Project Coordination
  • Effective Problem Solver
  • Operational Schedule Optimization
  • Effective Communication
  • Time Management

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balancePaid time offCompany Culture

Quote

Would you like me to give you a formula for success? It's quite simple, really: Double your rate of failure.You are thinking of failure as the enemy of success.But it isn't at all. You can be discouraged by failure or you can learn from it, so go ahead and make mistakes. Make all you can. Because remember that's where you will find success.
Thomas J. Watson

Languages

English
Native language

Timeline

Dispatcher Office Assistant

Plumb Perfection
08.2023 - 09.2024

Front of House Server

Old City BBQ
04.2023 - 06.2024

Assistant Manager

Meadows Frozen Custard
08.2022 - 04.2023

In-House Marketer

Wyndham Resorts
05.2022 - 08.2022

Assistant Manager

Chicken Salad Chick
12.2021 - 05.2022

People Experience Coordinator

Nurse Next Door
02.2021 - 04.2021

Park Operations Supervisor

SeaWorld Parks & Entertainment, Inc.
08.2015 - 12.2021

Bachelor of Arts - Criminal Justice

Penn Foster Career School

Bachelor of Arts - Business Administration And Management

Bridgewater College

Associate of Arts - Business Administration And Management

Blue Ridge Community College

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Deanna Ferrans