DeAnna Freeman
Houston,TX
Summary
Knowledgeable cashier with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management. Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
8
8
years of professional experience
Work History
Store Manager
Citgo Corner Mart
01.2011 - 09.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive client relationships.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training, and mentoring 7 new staff members.
- Completed point-of-sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
Customer Service Representative
Public Storage
03.2009 - 08.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
NImitz High
Houston, TX09.1989
Skills
- Customer service
- Problem-solving
- Customer Relationship Management
- Retail Store Operations
- Friendly Demeanor
- Effective Communication Skills
- In-Store Merchandising
- Cash Flow Management
- Shift scheduling
- Workforce Development
- Talent Acquisition
- Inventory control
- Goals and performance
- Staff Recruitment
Timeline
Store Manager
Citgo Corner Mart
01.2011 - 09.2016
Customer Service Representative
Public Storage
03.2009 - 08.2011
High School Diploma -
NImitz High
Similar Profiles
Kristi PerezKristi Perez
Customer Service Cashier at Lion MartCustomer Service Cashier at Lion Mart
Essam SammanEssam Samman
DELI MANAGER at CITGO MARTDELI MANAGER at CITGO MART
Jade HatherellJade Hatherell
Cashier at Cougar Corner MartCashier at Cougar Corner Mart
Liliana QuintanillaLiliana Quintanilla
Apprentice Electrician at Katherine Smith Elementary SchoolApprentice Electrician at Katherine Smith Elementary School
Catherine LoveCatherine Love
Med Tech at Vibrant Assisted LivingMed Tech at Vibrant Assisted Living