Deanna Garcia
Clovis,NM
Summary
Results-driven Sales and Mental Health Professional with extensive experience in customer service, business development, sales, and social work. Skilled in building client relationships, driving revenue growth, and improving customer experiences while remaining empathetic and client-centered. Passionate about joining a mission-driven team focused on mental health, personal growth, and positive community impact. Adept at adapting to new challenges, with strong communication, problem-solving, and collaboration skills. Proactive and committed to achieving positive outcomes and supporting team success in roles that require strong interpersonal skills and a deep understanding of mental health and social work principles.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Community Support Worker
Nurstead Mental Health
Clovis, NM
10.2024 - 01.2025
- Managed diverse client caseloads with complex mental health conditions, including schizophrenia, opioid addiction, and psychosis
- Independently managed an office environment, coordinating services for 3-10 clients simultaneously while maintaining a safe and supportive atmosphere
- Designed and implemented individualized care and CCSS (Comprehensive Community Support Services) plans to achieve client stability and independence
- Responded promptly to crisis situations using de-escalation techniques and providing immediate peer support
- Facilitated access to essential resources like housing and employment, tailoring support to each client
- Built strong collaborative networks with therapists, probation officers, and EMTs to ensure comprehensive care
- Mentored new staff members, sharing insights on client engagement and crisis management techniques
Communications Advocate
On Tap Credit Union
Denver, CO
10.2023 - 10.2024
- Provided solutions and guided members on financial products, ensuring informed decisions
- Promoted services, contributing to company growth while meeting client needs
- Navigated applications and systems to deliver seamless service in a dynamic environment
- Actively contributed to team knowledge sharing, enhancing overall service quality
- Cultivated a customer-first mindset, which translated into high member satisfaction ratings
Business Development Representative
BEI Exit Planning
Denver, CO
01.2023 - 10.2023
- Initiated conversations with potential clients via phone and email outreach, fostering trust and interest
- Documented prospecting activities in CRM systems, maintaining a robust sales pipeline
- Collaborated with team members to refine strategies and improve performance
- Demonstrated strong multitasking skills by managing multiple client relationships while meeting performance metrics
- Facilitated workshops on sales techniques, contributing to team success
Life Insurance Agent
Primerica
Denver, CO
04.2022 - 03.2023
- Provided clients with coverage options to protect assets while maintaining high service standards
- Recruited, trained, and managed a team of 15 agents, fostering professional development
- Utilized CRM software to streamline client relationships and follow-ups
- Successfully converted cold leads into closed sales through direct marketing efforts
- Designed training materials to enhance team understanding of insurance products and compliance
Credit Repair Specialist
WiseView Credit
Denver, CO
12.2019 - 04.2022
- Built relationships with over 100 real estate agents, mortgage lenders, and financial planners
- Achieved a 42% closing rate on phone sales
- Developed social media content, generating leads and automating onboarding systems
- Managed a portfolio of 150+ client accounts, ensuring confidentiality and high service levels
- Conducted financial literacy workshops, empowering clients to improve credit behaviors
Fundraising Coordinator
IMI Marketing
Denver, CO
03.2019 - 11.2021
- Oversaw timelines and budgets for fundraising campaigns, meeting revenue goals
- Acted as an on-site manager during events, ensuring smooth execution and participant satisfaction
- Solicited donations and sponsorships, coaching and training new employees
- Developed strategic partnerships with local businesses to support campaign goals
- Authored detailed post-campaign reports to identify areas of improvement and success
Banker & Loan Officer
US Bank
Denver, CO
01.2016 - 03.2021
- Consistently exceeded sales goals, boosting branch production by 15%
- Advised clients on mortgages, education, and personal loans, achieving a 98% customer satisfaction score in 2018
- Proactively identified and resolved customer pain points using a consultative approach
- Trained new team members on banking products and customer service best practices
- Spearheaded community outreach initiatives to increase branch visibility and engagement
Lead Server/Trainer
McCarthy’s Sports Bar and Grill
Aurora, CO
08.2013 - 01.2016
- Delivered exceptional customer service in a high-volume environment
- Addressed and resolved customer concerns, escalating to management when necessary
- Maintained accuracy in cash handling and inventory management
- Trained new staff on operational procedures and customer engagement techniques
- Organized promotional events to attract customers and increase revenue
Education
Social Work Program -
Eastern New Mexico University
01.2025
Marketing -
New Mexico State University
01.2013
Skills
- Relationship Building and Management
- Sales Prospecting & Lead Generation
- Business Development
- Salesforce CRM Management
- Emotional Intelligence
- Collaborative Teamwork
- Upselling & New Product Promotion
- Adaptability & Problem-Solving
- Coaching and Mentoring
- Communication & Liaison Expertise
- Substance abuse awareness
- Drug abuse prevention
- Client advocacy
- Life skills training
- Client needs assessments
- Mental health
- Budgeting and finance
Certification
- John Maxwell Leadership Certified Team Member
- Life Insurance License
- Certified Notary Public
- Certified Community Support Worker (CSW)
- Certified in Comprehensive Community Support Services (CCSS)
Volunteer Experience
Volunteer Teacher, Financial Literacy First, 01/01/21, Present
References
References available upon request.
Timeline
Community Support Worker
Nurstead Mental Health
10.2024 - 01.2025
Communications Advocate
On Tap Credit Union
10.2023 - 10.2024
Business Development Representative
BEI Exit Planning
01.2023 - 10.2023
Life Insurance Agent
Primerica
04.2022 - 03.2023
Credit Repair Specialist
WiseView Credit
12.2019 - 04.2022
Fundraising Coordinator
IMI Marketing
03.2019 - 11.2021
Banker & Loan Officer
US Bank
01.2016 - 03.2021
Lead Server/Trainer
McCarthy’s Sports Bar and Grill
08.2013 - 01.2016
Social Work Program -
Eastern New Mexico University
Marketing -
New Mexico State University
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