DEANNA GARCIA
Phoenix,AZ
Summary
Dynamic professional with a proven track record at McDonald's, excelling in customer service and teamwork. Enhanced sales by 15% through strategic upselling and promotions. Skilled in multitasking and cash handling, ensuring efficient operations. Adept at fostering a positive work environment, driving team productivity, and maintaining high standards of cleanliness and organization.
Overview
18
18
years of professional experience
Work History
Crew
McDonald's
06.2022 - Current
- Provided excellent customer service by efficiently taking and processing orders.
- Collaborated with team members to prepare food items quickly and accurately during peak hours.
- Managed cash register operations, including handling transactions and balancing cash drawers at shift end.
- Assisted in training new crew members on operational procedures and customer service protocols.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Contributed to increased sales by upselling menu items and promoting special offers.
Warehouse Lead
Medspace
12.2007 - 11.2017
- Provided excellent customer service by efficiently taking and processing orders.
- Collaborated with team members to prepare food items quickly and accurately during peak hours.
- Managed cash register operations, including handling transactions and balancing cash drawers at shift end.
- Assisted in training new crew members on operational procedures and customer service protocols.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Contributed to increased sales by upselling menu items and promoting special offers.
Education
High School Diploma -
Moon Valley
Glendale, AZ05.1997
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Safe food handling
- Store opening and closing
- Food running
Timeline
Crew
McDonald's
06.2022 - Current
Warehouse Lead
Medspace
12.2007 - 11.2017
High School Diploma -
Moon Valley