DeAnna Garland

Promoted energy efficiency programs to Consumers customers, primarily building owners, by educating clients on technical aspects of energy-consuming equipment, including lighting, HVAC systems, hot water systems, building and pipe insulation, and air sealing. Utilized consultative sales processes to engage prospective clients and communicate the benefits of improved energy efficiency solutions offered through SBP services. Conducted on-site assessments to identify efficiency opportunities and prepared detailed written summary reports recommending electric and gas system modifications for QA/QC review and customer delivery. Successfully balanced fieldwork responsibilities with remote office operations to support program implementation and customer engagement.

Promoted energy efficiency programs to Consumers customers, primarily building owners, by educating clients on energy-saving opportunities and program benefits. Increased awareness of technical components of energy-consuming systems, including lighting, HVAC, hot water systems, insulation, and air sealing. Utilized consultative sales techniques to communicate efficiency improvements and the value of SBTAP services to prospective clients. Conducted on-site assessments to identify energy-saving opportunities and prepared detailed summary reports recommending modifications to electric and gas systems for QA/QC review and customer implementation.

Drove positive outcomes for individuals and families. Expert in conducting comprehensive assessments, collaborating with diverse stakeholders, and implementing tailored plans to address unique needs. Skilled in crisis intervention, resource coordination, and fostering a supportive environment. Adept at building strong rapport with clients and maintaining a client-centered focus. Committed to utilizing creativity and flexibility to overcome challenges and ensure the success of the Wraparound process. Demonstrated ability to navigate complex situations with empathy and resilience, contributing to the well-being and growth of those I serve.

Maintained detailed and accurate client documentation, including progress notes, daily logs, incident reports, and program updates. Facilitated social skills training using evidence-based techniques such as positive reinforcement, prompting, and behavior shaping. Supported clients in developing self-help and independent living skills, including dressing, toileting, and eating. Monitored client progress toward individualized goals through consistent data collection and analysis. Implemented crisis management and de-escalation strategies, including redirection and calming techniques, to ensure client safety and emotional regulation. Assisted in evaluating and updating individualized treatment plans to support continued progress and positive outcomes.

Served as a Multifamily Property Assistant Manager supporting daily property operations and enhancing resident satisfaction. Maintained records, managed leasing activities, and coordinated maintenance to ensure efficient property performance. Responded promptly to tenant inquiries, resolved concerns, and fostered positive resident relationships. Conducted property tours, prepared and executed lease agreements, and supported marketing initiatives to maintain occupancy goals. Demonstrated financial accountability through rent collection, budget support, expense tracking, and reporting. Collaborated with team members while utilizing strong communication, organizational, and problem-solving skills to support a well-managed multifamily community.

Leasing Manager, my responsibilities encompass orchestrating the entire leasing process, from conducting property tours and processing applications to negotiating lease agreements. I excel in cultivating positive tenant relations, addressing inquiries, and ensuring a seamless move-in experience. My proficiency in marketing strategies has contributed to successful occupancy rates, and my financial acumen is demonstrated through effective rent collection and budget management. Transitioning from a Community Assistant, I've honed crucial skills in resident support, community engagement, and operational coordination. My commitment to excellence and growth within the company is evident as I leverage my foundational experiences to thrive in a dynamic Leasing Manager role, where I continue to contribute to the success of the property while advancing my career.