Deanna General
Mclean
Summary
Accomplished Senior Restaurant Manager at P.F. Chang's Bistro, adept in operational efficiency and labor management. Excelled in enhancing guest satisfaction , resulting in significant sales growth. Skilled in hiring and training teams, ensuring top-notch service and operational excellence.
Skilled restaurant management professional prepared to lead high-performing teams and drive operational excellence. Strong focus on team collaboration, adapting to changing needs, and achieving consistent results. Expertise in staff training, customer service, and inventory management. Known for reliability and fostering positive work environment.
Diligent with solid background in high-volume restaurant management. Proven track record of enhancing operational efficiency and delivering exceptional customer service. Demonstrated leadership and problem-solving skills in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Senior Restaurant Manager
P.F. Chang's Bistro
06.2018 - Current
- Established strong rapport with local community organizations through participation in events and promotions.
- Introduced new technologies for managing reservations, improving accuracy and reducing wait times for guests.
- Optimized seating arrangements for maximum occupancy while maintaining a comfortable dining experience.
- Analyzed sales data to identify trends in patron preferences and strategically adjust menu offerings accordingly.
- Resolved customer complaints promptly and professionally, ensuring repeat business and positive reviews.
- Recruited hired, and trained team members who contributed to the success of the establishment.
- Maintained high standards of cleanliness and safety, consistently passing health inspections with excellent ratings.
- Reduced food waste by monitoring inventory levels and ordering supplies based on demand predictions.
- Improved overall labor cost management by effectively scheduling staff according to business needs.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Hospitality Lead
P.F. Chang's Bistro
06.2016 - Current
- Led pre-shift meetings to ensure all team members were informed of daily priorities, special events, and guest expectations.
- Managed inventory control, ensuring adequate supplies were available for staff and guests while minimizing waste and costs.
- Maintained detailed records of guest feedback and preferences, utilizing the data to improve service offerings and personalize future interactions.
- Increased repeat business by fostering a welcoming atmosphere and consistently delivering outstanding service.
- Addressed guest complaints effectively, resolving issues swiftly while maintaining a professional demeanor.
- Coordinated event logistics such as catering arrangements or room setups to ensure successful execution of various functions held at the property.
- Developed relationships with local businesses, promoting cross-promotions that benefited both parties and enhanced the guest experience.
- Trained new team members on hospitality best practices, ensuring consistent service standards across the team.
Server
P.F. Chang's Bistro
09.2012 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Potomac High School
Oxon Hill, MD06-2007
Skills
- Hiring decisions
- Operational efficiency
- Labor management
- Scheduling coordination
- Sales growth
- Cost control
- Inventory control and record keeping
Timeline
Senior Restaurant Manager
P.F. Chang's Bistro
06.2018 - Current
Hospitality Lead
P.F. Chang's Bistro
06.2016 - Current
Server
P.F. Chang's Bistro
09.2012 - Current
High School Diploma -
Potomac High School
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