Hi, I’m
DeAnna Germann
Stockton,Ca
The hardest thing when you think about focusing. You think focusing is about saying "Yes." No. Focusing is about saying "No." And when you say "No," you piss off people.
Steve Jobs
Summary
Reliable and upbeat Assistant Manager / Manager successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
6
years of professional experience
Work History
The 99 cents only store
Retail Assistant Store Manager
08.2021 - Current
Job overview
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Boosted employee retention rates by fostering positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Streamlined store operations through implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Increased average transaction +10% value by upselling products, promoting add-ons, and cross-selling complementary items.
- Maintained clean and organized store appearance to enhance overall shopping experience for customers.
- Managed all aspects of budgeting for retail location including labor costs, expenses control, revenue tracking.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Trained 15+ new employees on proper protocols and customer service standards.
Dennys
Server / Manager
12.2019 - 12.2020
Job overview
- Enhanced server efficiency by monitoring performance and implementing necessary upgrades.
- Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
- Ensured data security by implementing robust backup strategies and disaster recovery plans.
- Streamlined processes through automation of routine tasks, increasing overall productivity.
- Deployed mission-critical applications onto servers efficiently without impacting ongoing operations or services negatively.
- Trained 7 servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
A & W
Manager
12.2017 - 06.2020
Job overview
- Improved customer satisfaction by implementing efficient service strategies and maintaining clean, organized restaurant environment.
- Increased sales through effective promotion of daily specials and upselling menu items to customers.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
- Boosted employee morale through recognition programs, fostering positive work environment that promoted teamwork and collaboration.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Led and directed team of 15+ on effective methods, operations, and procedures.
Dicks Sporting Goods
Head Cashier / Front End Manager
12.2017 - 02.2019
Job overview
- Head cashier, count safe.
- Oversaw major transactions, stock, clean.
- Provided outstanding customer satisfaction with friendly disposition and problem-solving skills utilization.
- Completed daily tasks while facilitating additional responsibilities.
- Stayed organized to complete tasks in timely manner.
- Responsible for cash handling and assisting management with excellent customer service.
- Trained 10+ cashiers on company policies and procedures.
- Exceeded customer expectations on daily basis to ensure customer loyalty and satisfaction.
- Developed and implemented robust training and mentoring strategies.
Education
Stagg Senior High School, Stockton, CA
High School Diploma
06.2002
Skills
- POS System Operation
- Loss Prevention
- Customer Assistance
- Loss prevention awareness
- Honest and Dependable
- Flexible Hours
Timeline
Retail Assistant Store Manager
The 99 cents only store
08.2021 - Current
Server / Manager
Dennys
12.2019 - 12.2020
Manager
A & W
12.2017 - 06.2020
Head Cashier / Front End Manager
Dicks Sporting Goods
12.2017 - 02.2019
Stagg Senior High School
High School Diploma
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
On-SiteRemoteImportant To Me
Company CultureCareer advancementPersonal development programsAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 152 staff members.
- Documented and resolved a disagreement between Cashier and customer which led to customer becoming a regular.
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