Deanna Moore
Sherman,TX
Summary
I am an efficient billing professional with 20 years of experience. I am productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. I am passionate about perpetuating company values through impeccable work ethic and drive. I am detail-oriented with a strong understanding of bookkeeping principles and customer service. I am experienced in developing and managing efficient billing and posting processes. I am considered focused and an organized team player. I am a dependable candidate successful at managing multiple priorities with a positive attitude. I have the willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Dental Insurance Coordinator
Oral Surgery Center Of Texoma
05.2004 - Current
- Improved patient satisfaction by efficiently managing dental insurance claims and coordinating with providers.
- Streamlined claim submission process for faster reimbursement and reduced claim denials.
- Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
- Enhanced office productivity by effectively scheduling appointments according to provider availability and patient needs.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Ensured timely payment collection from both patients and insurance companies by diligently tracking outstanding balances.
- Educated dental team members on insurance policies and procedures to promote a cohesive office environment focused on quality patient care.
- Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.
- Increased revenue by identifying underbilling trends and implementing corrective measures in the claims submission process.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Monitored changes in dental insurance policies and communicated updates to staff, enabling the team to stay informed about the latest industry standards.
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Responded to customer concerns and questions on daily basis.
Medical Claim Analyst
Cigna Healthcare
08.1997 - 05.2004
- Reduced claim errors by providing thorough training for team members on policy changes and regulations.
- Streamlined communication between departments, ensuring timely resolution of complex claims.
- Identified fraudulent activities through meticulous review of claim submissions, saving company resources from potential losses.
- Expedited urgent claims, ensuring swift processing and payment to clients during critical situations.
- Assisted colleagues with complex cases, sharing expertise and knowledge to achieve favorable outcomes for clients and the company.
- Ensured rigorous adherence to privacy regulations when handling sensitive client information during claim reviews.
- Mentored junior claim processing specialists, sharing valuable expertise and guidance on career growth within the industry.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Maintained confidentiality of patient finances, records, and health statuses.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Education
High School Diploma -
Seaside High School
Seaside06.1995
Skills
- Data Analysis
- Cost Reporting
- Word Processing
- General Accounting
- Dispute Negotiation
- Payment Processing
- Bulk Filing
- Discrepancy Resolution
- Customer Service
- Administrative Support
- Collections Processing
- Statement Preparation
- Team Collaboration
- Customer Contact
- Payment Transactions
- Microsoft Office
- Billing Data Verification
- Collections Duties
- Correspondence
- Payment Collection
- 10-Key Data Entry
- Office Equipment Operation
Certification
- CPR Certified
- HIPAA Certified
Timeline
Dental Insurance Coordinator
Oral Surgery Center Of Texoma
05.2004 - Current
Medical Claim Analyst
Cigna Healthcare
08.1997 - 05.2004
High School Diploma -
Seaside High School
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