Deanna Gonzalez Quinteros
Lancaster,CA
Summary
Organized cleaner, successful at providing efficient and quality cleaning services, offering a dedicated work history and success in fostering long-term relationships. Experienced facilities cleaning professional with a solid history of working at medical buildings and large company buildings. Diligent about carrying out tasks with care and attention to detail. Focused on keeping areas tidy, clean, sanitized, free of trash, and protected against infestations. Bilingual customer service representative with proven ability to quickly and effectively resolve complaints and issues, well-trained and composed in busy call center settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
caregiver
Choice home care
Sherman Oaks, California
01.2021 - Current
- Provided companionship and emotional support to enhance client well-being.
- Collaborated with healthcare professionals to implement care plans effectively.
- Supported bathing, dressing and personal care needs.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Maintained detailed records of services performed on clients.
Supervisor/Operations Manager
Liberty Building Maintenance And Services
Santa Clarita, California
06.2022 - 02.2024
- Assisted team members with daily operational tasks and workflow management.
- Maintained cleanliness and organization of work areas to ensure safety standards.
- Coached staff on strategies to enhance performance and improve customer relations.
- Monitored cleanliness of the lobby, swimming pool, and other common areas.
- Managed all sorts of buildings, including commercial buildings, large apartment buildings, and medical buildings.
- Established and managed yearly budgets.
- Prepared weekly payroll data for processing.
- Placed housekeeping staff on specific shifts based on abilities and daily requirements.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge and various company programs.
Lead EVS Technician
Palmdale regional medical center
Palmdale
07.2021 - 03.2022
- Reported damaged property, maintenance concerns, and fire and safety hazards.
- Completed routine maintenance checks.
- Organized custodial closets to easily find equipment and supplies.
- Responded promptly to the request to clean and sanitize areas after accidents.
- Trained new employees to meet quality goals
Commercial Janitorial Cleaner
Liberty Building Maintenance And Services
Santa Clarita, California
07.2019 - 07.2020
- Cleaned and sanitized office spaces, restrooms, and common areas daily.
- Operated industrial cleaning equipment to maintain facility cleanliness.
- Replenished cleaning supplies and materials as needed throughout the shift.
- Transported trash to disposal areas in a timely manner.
- Reported any maintenance issues to supervisor promptly.
- Responded quickly to emergency situations involving spills or messes.
Commercial Janitorial Cleaner
DMS Facility Services
Pasadena, California
07.2019 - 07.2020
- Worked Cleaning UCLA Medical Center
- Cleaned and sanitized office spaces, restrooms, and common areas daily.
- Replenished cleaning supplies and materials as needed throughout the shift.
- Followed safety protocols to ensure a hazard-free work environment.
- Provided assistance with special projects such as window washing or deep cleaning tasks.
- Ensured compliance with OSHA regulations related to hazardous materials handling.
- Sanitized restrooms with approved chemicals according to schedule.
- Assisted in the setup of tables and chairs for events or meetings.
- Responded to emergency cleaning requests to ensure immediate clean-up of spills or accidents.
Supervisor
Esparza Enterprise Inc
Bakersfield, California
01.2018 - 07.2019
- Conducted regular inspections of machinery to ensure proper functioning and safety.
- Conducted regular meetings with team members to discuss progress on projects.
- Coordinated with other departments to ensure smooth workflow across the factory floor.
- Determined budgets, production goals and rates based on company policies and requirements.
Customer Service Team Lead
Charming Charlie
Palmdale , CA
10.2017 - 01.2019
- Trained new team members on company policies and customer interaction techniques.
- Resolved customer inquiries and complaints effectively and efficiently.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Facilitated regular team meetings to discuss service improvements and updates.
- Collaborated with management to develop training materials for ongoing staff development.
- Participated in recruitment activities such as interviewing potential candidates for open positions.
Sandwich Artist shift leader
SUBWAY®Restaurants
Palmdale, California
09.2015 - 09.2017
- Delegated tasks to employees, and monitored activities and task completion.
- Complied with company safety procedures, policies, and regulations to promote a safe working environment.
- Prepared sandwiches according to customer specifications and SUBWAY® standards.
- Maintained cleanliness and organization of the work area during shifts.
- Assisted in the training of new staff members on proper sandwich-making techniques.
Retail Sales Associate
Fashion Kiss
Palmdale
01.2009 - 02.2012
- Maintained organized and visually appealing store displays.
- Operated cash register and processed customer transactions accurately.
- Stocked shelves and managed inventory levels regularly.
- Created price tags and merchandise signs for new items.
Education
High School Diploma -
Parkridge Private Highschool
Long Beach, CA08-2012
Skills
- Fluent in English and Spanish
- Interior and exterior cleaning
- Supply inventory management
- Exceptional time management
- Facility maintenance
- Janitorial equipment familiarity
- Friendly, positive attitude
- Team collaboration
- Staff training
- Personal care assistance
- Effective communication
- Problem solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Cpr certified
References
References available upon request.
Timeline
Supervisor/Operations Manager
Liberty Building Maintenance And Services
06.2022 - 02.2024
Lead EVS Technician
Palmdale regional medical center
07.2021 - 03.2022
caregiver
Choice home care
01.2021 - Current
Commercial Janitorial Cleaner
Liberty Building Maintenance And Services
07.2019 - 07.2020
Commercial Janitorial Cleaner
DMS Facility Services
07.2019 - 07.2020
Supervisor
Esparza Enterprise Inc
01.2018 - 07.2019
Customer Service Team Lead
Charming Charlie
10.2017 - 01.2019
Sandwich Artist shift leader
SUBWAY®Restaurants
09.2015 - 09.2017
Retail Sales Associate
Fashion Kiss
01.2009 - 02.2012
High School Diploma -
Parkridge Private Highschool
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