Summary
Overview
Work History
Education
Skills
Timeline
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Deanna Goodes

Fort Worth,Texas

Summary

Knowledgeable and dedicated customer service professional with extensive experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Online Order Fulfillment Lead

Walmart
Plainfield, IN
08.2021 - 03.2022
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.

Gift Shop Supervisor

Hard Rock Casino
Gary, IN
04.2021 - 08.2021
  • Managed inventory control, cash control and store opening and closing procedures.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Delivered excellent customer service by addressing and resolving customer inquiries.

Head Cashier

Target
Valparaiso, IN
07.2017 - 12.2018
  • Educated employees on register use, merchandising and customer service.
  • Received and processed customer payments.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Helped customers complete purchases, locate items and join reward programs.
  • Processed checks, cash and credit purchases or refunds.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.

Direct Support Professional Caregiver

Zeilbeck Group
Laporte, IN
12.2017 - 09.2018
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.

Guest Lead

Pilot Flying J Travel Center
Valparaiso, IN
07.2014 - 09.2018
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.

Client Service Specialist

H&r Block
Valparaiso, IN
12.2016 - 04.2017
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
  • Managed master calendar by scheduling and confirming appointments.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.

Education

Associate of Applied Science - Medical Assisting

Ivy Tech Community College of Indiana
Indianapolis, IN
05.2019

High School Diploma -

Merrillville High School
Merrillville, IN
06.2013

Skills

  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Data Entry and Maintenance
  • POS Systems and Ordering Platforms
  • Efficient and Detail-Oriented
  • Customer Service and Assistance
  • HIPAA Compliance
  • Time Management

Timeline

Online Order Fulfillment Lead

Walmart
08.2021 - 03.2022

Gift Shop Supervisor

Hard Rock Casino
04.2021 - 08.2021

Direct Support Professional Caregiver

Zeilbeck Group
12.2017 - 09.2018

Head Cashier

Target
07.2017 - 12.2018

Client Service Specialist

H&r Block
12.2016 - 04.2017

Guest Lead

Pilot Flying J Travel Center
07.2014 - 09.2018

Associate of Applied Science - Medical Assisting

Ivy Tech Community College of Indiana

High School Diploma -

Merrillville High School

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Deanna Goodes