Dynamic leader with a proven track record at Qualfon and the United States Navy, enhancing operational efficiency and team productivity through exceptional organizational skills and effective communication. Expert in staff recruitment and customer service, significantly improving team dynamics and client satisfaction. Achieved streamlined processes and regulatory compliance, demonstrating a unique blend of hard and soft skills.
Overview
36
36
years of professional experience
Work History
Universal Office Manager
Qualfon
03.1996 - 02.2021
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Aviation Administration
United States Navy (Naval Reserve Center,Tampa)
04.1985 - 04.1995
.
Established strong working relationships with units and officials and local authorities.
Collaborated with cross-functional teams to develop strategic plans for resource allocation and operational efficiency.
Developed training programs for new reservist , aviation administrators, resulting in increased employee proficiency and reduced onboarding time.
Enhanced communication between staff, Unit Commanding Officers, and employees.
Managed staff scheduling and shift assignments efficiently, promoting teamwork and reducing overtime costs.
Streamlined aviation and recruitment administration processes by implementing efficient organizational systems and procedures.
Conducted regular audits of aviation documentation to maintain accurate records and ensure regulatory compliance.
Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
Education
Certificate -
Six Sigma Certification
Orangeburg, SC
03-2018
High School Diploma -
Summerville High School
Summerville, SC
06-1985
Skills
Excellent Customer Service and Communication Skills
Excellent multi-tasking ability
Office Management and Organizational Skills
Staff recruitment and hiring
Timeline
Universal Office Manager
Qualfon
03.1996 - 02.2021
Aviation Administration
United States Navy (Naval Reserve Center,Tampa)
04.1985 - 04.1995
Certificate -
Six Sigma Certification
High School Diploma -
Summerville High School
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