Deanna Goonasekera
Staten Island,NY
Summary
Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.
Overview
5
5
years of professional experience
Work History
Cashier Team Lead
Safeway
Rehoboth Beach, DE
01.2023 - 09.2023
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers purchases.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Developed strong working relationships with team members to foster collaboration.
- Answered customer questions and provided store information.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Cashier
Walmart
Rehoboth Beach, DE
01.2023 - 09.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures and customer services.
Restaurant Team Member
Burger King
Staten Island, NY
01.2019 - 12.2021
- Greeted customers and provided menus.
- Assisted in taking customer orders and providing recommendations.
- Delivered food to tables in a timely manner.
- Communicated clearly with kitchen staff regarding order specifics.
- Provided quality customer service with a friendly attitude.
- Bussed, cleared, and reset tables as needed throughout shift.
- Ensured all dishes were prepared according to restaurant standards.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Replenished condiments and other supplies at tables and stations.
- Stocked front-of-house supplies such as napkins, utensils, straws.
- Cleaned cooking equipment after use according to safety protocols.
- Organized takeout orders for customers on the go or ordering ahead of time.
- Processed payments accurately and efficiently using POS system.
- Answered phone calls promptly and handled inquiries from customers courteously.
- Followed health code regulations when handling food items safely.
- Checked expiration dates on food products regularly and replaced expired items.
- Prepared food items such as salads, sandwiches, desserts., as needed.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Provided exceptional service to high volume of daily customers.
Education
Nursing Assistance
The New Millennium Training Center
Staten Island, NY05-2021
High School Diploma -
Susan E Wagner High School
Staten Island, NY06-2017
Skills
- Adaptability and Dependability
- Positive Attitude
- Customer Service
- Retail Merchandising
Timeline
Cashier Team Lead
Safeway
01.2023 - 09.2023
Cashier
Walmart
01.2023 - 09.2023
Restaurant Team Member
Burger King
01.2019 - 12.2021
Nursing Assistance
The New Millennium Training Center
High School Diploma -
Susan E Wagner High School