Deanna Gragg
Tracy,CA
Summary
Hardworking receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
7
7
years of professional experience
Work History
Cashier Receptionist
Kaiser Permanente
Oakland, CA
11.2021 - Current
- Schedules 100+ patient appointments through Econsult
- Collaborated with clinical staff to ensure appropriate allocation of time for various types of appointments and procedures.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Enhanced patient satisfaction with timely and accurate appointment confirmations and reminders.
- Increased patient retention, providing exceptional customer service during appointment scheduling interactions.
Receptionist
Milestone Technologies @ Facebook
05.2018 - 03.2022
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
Receptionist
Lieff Cabraser Heimann and Bernstein LLP
06.2017 - 02.2018
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
Packing Shipper
VICI
Walnut, CA
02.2017 - 06.2017
- Reduced shipping errors for increased customer satisfaction with accurate labeling and documentation.
- Collaborated with team members for seamless coordination, contributing to an efficient and supportive work atmosphere.
- Increased productivity with effective time management, prioritizing tasks according to shipment deadlines.
- Prepared shipping documents accurately, ensuring that all required information was correctly logged for efficient tracking and delivery confirmation.
Receptionist/ SR On Site Operations Specialist
RICHO-DLA Piper LLP
10.2016 - 01.2017
- Answered and transferred calls
- Scheduled conference rooms and visitor office spaces
- Greeted and tracked each visitor in the firm
- Made copies and completed print and scan requests
- Received and shipped packages, created shipping labels, and delivered mail
- Completed large print job which including binding and shipping to other law firms.
Education
Associate of Business Administration -
Merritt College
Oakland, CA05.2024
Dental Assistant Program -
Carrington College California
San Leandro, CA04.2014
Laney College
06.2011
Skills
- Front Desk Reception/ Customer Service
- Administrative Support
- Data Entry
- MS Office – Outlook, Word and Excel
- PAARS, eConsult, Teams
- Adobe
- POS Systems
- Payment Processing
- Conflict Resolution
Timeline
Cashier Receptionist
Kaiser Permanente
11.2021 - Current
Receptionist
Milestone Technologies @ Facebook
05.2018 - 03.2022
Receptionist
Lieff Cabraser Heimann and Bernstein LLP
06.2017 - 02.2018
Packing Shipper
VICI
02.2017 - 06.2017
Receptionist/ SR On Site Operations Specialist
RICHO-DLA Piper LLP
10.2016 - 01.2017
Associate of Business Administration -
Merritt College
Dental Assistant Program -
Carrington College California
Laney College