Timeline
Work History
Overview
Education
Skills
Summary
Work Preference
Hi, I’m

Deanna Green

Rosenberg,TX

Timeline

Customer Experience Specialist Temp
TPUSA
01.2025 - 04.2025
Licensed Health Insurance Agent
TTEC
05.2023 - 06.2024
GSL
Pilot Travel Centers
12.2016 - 07.2022
Bf Terry
High School Diploma
08.2007 - 05.2011

Work History

TPUSA

Customer Experience Specialist Temp
01.2025 - 04.2025

Job overview

  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.

TTEC

Licensed Health Insurance Agent
05.2023 - 06.2024

Job overview

  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
  • Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
  • Increased client satisfaction by efficiently addressing their insurance needs and providing personalized solutions.
  • Handled escalated customer concerns promptly and professionally, resolving issues to the client''s satisfaction.

Pilot Travel Centers

GSL
12.2016 - 07.2022

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Trained team members on cash register operation and cash handling.

Overview

8
years of professional experience
4
years of post-secondary education

Education

Bf Terry
Rosenberg, TX

High School Diploma
08.2007 - 05.2011

University Overview

Skills

  • Teamwork and collaboration
  • Understanding customer needs
  • Customer service
  • Direct sales
  • Computer skills
  • Health insurance knowledge
  • Health Insurance Policies

Summary

Developed skills in customer relations and service excellence in fast-paced environment. Adept at conflict resolution and proactive communication, ensuring customer satisfaction and loyalty. Seeking to transition into new role, leveraging these transferrable skills to contribute to different industry. Offering strong interpersonal skills and passion for customer service, eager to learn and grow within this field. Brings ability to quickly grasp new concepts and effectively apply them, along with proficiency in managing customer inquiries and utilizing CRM systems. Ready to use and develop communication and problem-solving skills in [Desired Position] role.

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemote

Important To Me

Career advancementWork-life balanceFlexible work hours401k matchPaid time offPaid sick leave

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Deanna Green