Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Deanna Greenfield

Deanna Greenfield

Administration
Hot Springs,AR

Summary

Dynamic and versatile administrative professional with over 14 years of experience supporting executive leadership, managing fast-paced office operations, and coordinating cross-functional teams. Proven success at McGrew Companies in dispatching, office management, and executive support for a state representative and business owner. Currently excelling at Mid-South Engineering as an Administrative Assistant, known for exceptional communication, event planning, and proposal, as well as bid package development. Highly proficient in Microsoft Excel, Word, and Powerpoint, with a customer-focused mindset that drives team efficiency, strengthens client relationships, and streamlines daily operations in scheduling and cultivating positive staff, management, and customer relations.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Mid-South Engineering
Hot Springs, Arkansas
03.2021 - Current
  • Managed office communications and ensured timely responses to inquiries.
  • Assisted in maintaining filing systems and organized documents for easy access.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Answered questions from customers regarding products and services offered by the company.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Directed customer inquiries to appropriate department personnel.
  • Assisted with the planning of special events by arranging catering services and securing venues.
  • Proofread content for typo-free emails and documentation.
  • Facilitated communication between different departments within the organization.
  • Developed and maintained filing systems for confidential documents and records.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Organized files, developed spreadsheets, e-mailed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Executive Assistant

McGrew Companies
Hot Springs, AR
03.2020 - 03.2021
  • Tackled and addressed top-level, high-priority issues while maintaining professional administrative discretion.
  • Participated in frequent communication with other representatives, state employees, and constituents.
  • Revised and maintained the master calendar for appointments.
  • Set up meeting and event logistics for senior management.
  • Opened, read, and answered letters from constituents.
  • I researched topics of interest and culled the gathered information for interviews and meetings.
  • Crafted proposals and memos using desktop publishing and word-processing software.
  • Obtained signatures for important financial and legal documents.
  • I attended conferences in person and via e-conference format to represent the organization and executives.
  • Detailed and arranged logistics for conferences and seminars, including travel arrangements and venue reservations.
  • Restocked office and break room supplies to maximize team productivity.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.

Office Manager/Dispatch Supervisor

McGrew Service Company
Hot Springs, AR
09.2012 - 03.2020
  • Mentored, trained, and managed employees, and offered insight and direction, helping to boost overall performance.
  • Reviewed the scope of each project to estimate the number of man-hours required.
  • Monitored attendance and productivity for employees by maintaining accurate and updated records.
  • Planned out driver routes ahead of time
  • Answered customer requests with information about product availability, shipping information, and status updates.
  • Set schedules, implemented new policies, and worked with managers to optimize operational procedures, and establish clear objectives.
  • Maintained current knowledge of all personnel in the field, and all completed deliveries or delays.
  • Oversaw the investigation and resolution of customer and vendor issues.
  • Communicated with individuals within an inbound call center setting to complete dispatch support.
  • Trained over nine employees on accurate triaging and dispatching procedures, while personally handling at least 50 daily calls.
  • Coordinated order processing, pick sheet running, and invoice printing, as well as shift shipping logs and paperwork submissions.
  • Monitored the dispatch board and adjusted call priorities regularly based on caller needs.
  • Reviewed routes, daily traffic, and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Managed all payments processing, invoicing, and collections tasks with QuickBooks.
  • Managed daily delivery and work schedules to maximize coverage.
  • Kept detailed and updated records of calls in electronic databases.
  • Supervised driver dispatching, route planning, and vehicle tracking for over 13 journeymen drivers.
  • Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face, or through phone conversations.
  • Provided IT and software troubleshooting support to the rest of the organization.

Education

Some College (No Degree) -

National Park College
Hot Springs, AR

Some College (No Degree) -

Henderson State University
Arkadelphia, AR

Skills

  • Excel spreadsheets
  • Proper phone etiquette
  • Professional and mature
  • Flexible
  • Time management
  • Customer service-oriented
  • Payroll
  • Articulate and well-spoken
  • Proposal writing
  • Customer relations
  • Scheduling and calendar management
  • Microsoft Office
  • Training and coaching
  • Data entry
  • Accounts payable and receivable
  • Invoicing and billing
  • QuickBooks
  • Deadline-oriented
  • Dedicated team player
  • Tech-savvy

Certification

  • Certified Notary Public 2020

Timeline

Administrative Assistant

Mid-South Engineering
03.2021 - Current

Executive Assistant

McGrew Companies
03.2020 - 03.2021

Office Manager/Dispatch Supervisor

McGrew Service Company
09.2012 - 03.2020

Some College (No Degree) -

National Park College

Some College (No Degree) -

Henderson State University

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