Deanna Guirand
Philadelphia,PA
Summary
Reliable DSP enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Attentive DSP passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills.
Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service
DSP, Community Options
02.2021 - Current
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Minimized injuries to staff or patients through support or restraint to control patient movements.
- Helped diagnose patients and deliver treatments with medication administration and specimen collection.
- Developed rapport to create safe and trusting environment for care.
- Consulted with different healthcare disciplines to offer important mental health support to patients.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Assisted disabled clients to support independence and well-being.
- Led patient or group recreational activities for enhanced patient outcomes.
- Supervised daily activities and provided assistance to staff.
- Assisted patients adjusting to hospital procedures using highly structured settings.
- Maintained clean, safe and well-organized patient environment.
Customer Service Representative
Home Depot
02.2019 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected and analyzed customer information to prepare product or service reports.
- Processed customer adjustments to maintain financial accounts.
- Recorded account information to open new customer accounts.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
cashier and a floor person
Us open
08.2018 - 09.2018
- Upheld proper visual merchandising standards on retail floor and windows.
- Maintained store appearance, cleanliness and organization.
- Delegated tasks to employees to enhance productivity and workflow.
- Assisted supervisor with feedback for employee performance evaluations.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Increased business sales utilizing [Product or Service] knowledge.
- Discussed [Product or Service] with customers, outlined restrictions and educated on policies.
- Processed accurate credit, debit, check and cash sales transactions for more than [Number] customer orders per day.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Customer Service Cashier
Us open
08.2017 - 09.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
Manhattan, NY05.2021
High School Diploma -
Kecss
Coney Island 06.2019
Associate - Liberal arts math
Kingsborough Community College of The City University of New York
05.2019
Skills
- Care plan assessment
- First Aid and Safety
- Behavioral Management
- Meal Planning and Preparation
- Medication Administration
- Rehabilitation
- Developmental Disabilities
- Emotional Support
- Direct Patient Care
- Cash Handling
- Staff education and training
- Stock management
- Complaint resolution
- Emotional and Social Support
Certification
Bartender license
July 2021 to Present
CPR
May 2021 to Present
Skip
May 2021 to Present
Certified Home Health Aide
February 2020 to Present
Timeline
Customer Service
DSP, Community Options
02.2021 - Current
Customer Service Representative
Home Depot
02.2019 - 03.2021
cashier and a floor person
Us open
08.2018 - 09.2018
Customer Service Cashier
Us open
08.2017 - 09.2017
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
High School Diploma -
Kecss
Associate - Liberal arts math
Kingsborough Community College of The City University of New York
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