DEANNA HALL
Killen,AL
Summary
Hardworking medical receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
18
18
years of professional experience
Work History
Receptionist
North Alabama Bone & Joint
05.2023 - 11.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Pharmacy Technician
CVS Pharmacy
07.2022 - 05.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
Medical Office Receptionist
TVCC
03.2017 - 06.2022
- Provided clerical support to company employees by copying, faxing and filing documents
- Answered phone promptly and directed incoming calls to correct offices
- Scheduled, rescheduled and cancelled appointments for dental patients
- Received, recorded and filed medical payments by check, cash and credit card
- Maintained patient databases and updated information in alignment with HIPAA protocols
Medical Front Office Receptionist
North Alabama OBGYN- Helton
02.2019 - 05.2021
- Confirmed appointments, communicated with clients and updated client records
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details
- Answered central telephone system and directed calls accordingly
- Completed clerical duties and tasks for clinic administration
- Used computer programs and registration systems to schedule patients for routine and complex procedures
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
Receptionist
Dr. Adderholt Neuro Center
02.2017 - 02.2019
- Adhered to strict HIPAA guidelines to protect patient privacy
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Managed multi-line phone system and pleasantly greeted patients
- Helped patients complete necessary medical forms and documentation
- Checked patient insurance, demographic and health history to keep information current
Chiropractic Assistant
Palmer Chiropractic Clinic
03.2007 - 02.2009
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Performed electric muscle stimulation, massage, and mechanical traction.
Education
High School Diploma -
Wilson High School
Florence, AL06.2000
Dr. Adderholt Neuro Center
Florence, AL06.2000
Skills
- Front Desk Operations
- Account Management
- Records Maintenance
- Call Transfers
- Organization skills
- Telephone skills
- Customer/Client relations
- Scheduling appointments
Timeline
Receptionist
North Alabama Bone & Joint
05.2023 - 11.2024
Pharmacy Technician
CVS Pharmacy
07.2022 - 05.2023
Medical Front Office Receptionist
North Alabama OBGYN- Helton
02.2019 - 05.2021
Medical Office Receptionist
TVCC
03.2017 - 06.2022
Receptionist
Dr. Adderholt Neuro Center
02.2017 - 02.2019
Chiropractic Assistant
Palmer Chiropractic Clinic
03.2007 - 02.2009
Dr. Adderholt Neuro Center
High School Diploma -
Wilson High School
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