DeAnna Hamilton
Charles City,Va.
Summary
Dynamic Payment Processing Supervisor at the Virginia Department of Social Services with a proven track record in process improvement and performance monitoring. Skilled in payment processing and customer service, I excel at enhancing operational efficiency while fostering team collaboration. Committed to delivering accurate financial reporting and resolving discrepancies effectively. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Payment Processing Supervisor
Virginia Department Of Social Services
Glen Allen, Virginia
02.2025 - Current
- Oversaw the day-to-day operations of the payment processing department.
- Monitored staff performance in order to ensure compliance with established standards.
- Analyzed current payment processing systems to identify areas of improvement.
- Investigated discrepancies and errors in payments, ensuring timely resolution.
- Received and submitted payments and applied amounts to customer balances.
- Ensured that all payments were processed accurately and timely.
Fiscal Technician
Department of Behavioral Health
03.2023 - Current
- Implemented new accounting procedures that led to significant time savings while maintaining high levels of accuracy in financial reporting.
- Maintained precise records of all financial transactions, allowing for easy reference and analysis when needed.
- Collaborated closely with other finance professionals to ensure a cohesive approach to fiscal management within the organization.
- Improved financial accuracy by diligently reviewing and reconciling accounts, identifying discrepancies, and making necessary adjustments.
- Enforced proper internal controls throughout the organization to minimize risks associated with fraud or mismanagement of funds.
- Continuously assessed organizational financial health by monitoring key metrics and identifying areas for improvement or potential risks.
- Provided expert guidance on fiscal matters to cross-functional teams, ensuring sound decision-making based on accurate financial data.
- Examined financial statements and records to collect important details and verify calculations.
Office Service Specialist
22nd Century/ Richmond City Health District
12.2022 - 03.2023
- Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
- Reviewed files and records to obtain information to respond to customer and client requests.
- Managed front desk area by welcoming and greeting visitors and responding to in-person requests.
- Completed general administrative tasks by proofreading documents, transcribing handwritten information and operating calculators to verify financial records.
- Verified accuracy of business records by consistently updating customer information.
- Delivered clerical support by handling range of routine and special requirements.
- Interacted with customers by phone, email or in-person to provide information.
Account Clerk III
Henrico Area Mental Health and Developmental Service
10.2022 - 12.2022
- Applied mathematical abilities to calculate and check figures in accounting systems.
- Maintained compliance with all established guidelines and legal requirements.
- Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
- Request Authorizations
Fiscal Tech Senior
Virginia Department of Corrections
06.2022 - 10.2022
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Properly processed deposits, withdrawals and payments for average of 9 customers daily.
- Monitored transactions and customer behavior to identify signs of fraud.
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Operated computers programmed with accounting software to record, store and analyze information.
- Examined financial statements and records to collect important details and verify calculations.
Fiscal Technician Sr
Richmond City Health District
02.2020 - 09.2022
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Properly processed deposits, withdrawals and payments for customers daily.
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
- Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts and sending payment to banks.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Operated computers programmed with accounting software to record, store and analyze information.
- Examined financial statements and records to collect important details and verify calculations.
Office Service Specialist Supervisor
Virginia Department, Richmond City Health District
09.2021 - 06.2022
- Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
- Reviewed files and records to obtain information to respond to customer and client requests.
- Managed front desk area by welcoming and greeting visitors and responding to in-person requests.
- Maintained monthly, weekly and daily reports of transaction.
- Completed general administrative tasks by proofreading documents, transcribing handwritten information and operating calculators to verify financial records.
- Completed clerical tasks such as filing, copying and distributing mail.
- Delivered clerical support by handling range of routine and special requirements.
Medical Billing Specialist
Cortech, Virginia
09.2019 - 02.2020
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Posted and adjusted payments from insurance companies.
- Located errors and promptly refiled rejected claims.
- Precisely evaluated and verified benefits and eligibility.
- Identified and resolved patient billing and payment issues.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
Customer Service Representative
Lincare Holdings LLc
05.2019 - 09.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Fiscal Technician
Virginia, Chickahominy Health District
08.2015 - 05.2019
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Properly processed deposits, withdrawals and payments customers daily.
- Operated computers programmed with accounting software to record, store and analyze information.
- Examined financial statements and records to collect important details and verify calculations.
Office Service Specialist
Department of Health
11.2013 - 08.2015
- Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
- Reviewed files and records to obtain information to respond to customer and client requests.
- Managed front desk area by welcoming and greeting visitors and responding to in-person requests.
- Completed general administrative tasks by proofreading documents, transcribing handwritten information and operating calculators to verify financial records.
Education
Diploma - Medical Billing And Coding
Richmond School of Health
Richmond, VA06.2009
Diploma - General Studies
Charles City High School
Charles City, VA06.1989
Skills
- SKILLS SUMMARY
- Ability to multitask, ability to work independent or with as a team
- Ability to listen and do the task at hand
- Microsoft Outlook
- Customer Experience
- Medical Terminology
- Clerical Support
- Team Bonding
- Time Management
- Payment processing
- Customer service
- Attention to detail
- Process improvement
- Performance monitoring
- Team collaboration
Accomplishments
- Reconciliation Of daily paying-ins
- Prepare cash and checks for daily deposit
- Auditing of expense reimbursements
- Auditing of vendor invoices for payment
- Audit and Submissions of Visa statements for payment
- Aged accounts receivables reporting
- Maintenance of various reports
- Submission of Debt set off and Collections
- Supervised 5 direct
- Clinical Services
- Chart Audits
- Scheduling Appointments
- Medical Records, Vital records and Environmental Health Supervisor
- Insurance and patient billing
- Posting payments
- Working Insurance denials
- Assisting patients with billing problems.
Certification
Maintained Authorizations AFFILIATIONS American Academy of Professional Coders, Richmond, VA, 2009 to 2010 CERTIFICATIONS National Certified Insurance and Coding Specialist, National Centers for Competency Testing, Overland Park, Ks, 2009 to 2010 Fundamentals of Supervision. Oct.2021 VCU Performance Management Group Supervisors and Management Bootcamp March 2022 VCU Performance and Management Group
Timeline
Payment Processing Supervisor
Virginia Department Of Social Services
02.2025 - Current
Fiscal Technician
Department of Behavioral Health
03.2023 - Current
Office Service Specialist
22nd Century/ Richmond City Health District
12.2022 - 03.2023
Account Clerk III
Henrico Area Mental Health and Developmental Service
10.2022 - 12.2022
Fiscal Tech Senior
Virginia Department of Corrections
06.2022 - 10.2022
Office Service Specialist Supervisor
Virginia Department, Richmond City Health District
09.2021 - 06.2022
Fiscal Technician Sr
Richmond City Health District
02.2020 - 09.2022
Medical Billing Specialist
Cortech, Virginia
09.2019 - 02.2020
Customer Service Representative
Lincare Holdings LLc
05.2019 - 09.2019
Fiscal Technician
Virginia, Chickahominy Health District
08.2015 - 05.2019
Office Service Specialist
Department of Health
11.2013 - 08.2015
Diploma - Medical Billing And Coding
Richmond School of Health
Diploma - General Studies
Charles City High School
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