Deanna Hampton
Baton Rouge
Summary
I’m an energetic and committed professional with a passion for delivering exceptional customer experiences and creating meaningful connections. With strong verbal and written communication skills, active listening, and a member-first approach, I excel at solving problems and building trust with both clients and teams. My background spans practice management, project coordination, human resources, and healthcare technology, where I’ve utilized data and innovative tools like Salesforce, SQL, and Microsoft Teams to improve processes and drive results. I thrive in collaborative, fast-paced environments and bring creativity, organization, and attention to detail to every task. Whether managing social media, supporting clinical development, or providing direct customer-facing support, I remain dedicated to professionalism, confidentiality, and continuous growth. My goal is to combine my skills in leadership, technology, and service to make a positive impact while delivering solutions that truly meet people’s needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
The Beach Fitness Club
01.2022 - 09.2024
- Delivered warm, solution-driven service to 600+ members daily, handling walk-ins, calls, and account needs
- Maintained accurate membership databases and managed billing issues with discretion and care
- Coordinated daily front desk operations including class sign-ups, trainer schedules, and facility flow
- Trained and supported a team of new hires, creating a welcoming and consistent service culture
- Implemented new communication protocols that improved member retention and lowered complaint volume by 20%
- Directed a 6-month transition to a new EHR system, training a team of 8 and supporting 100% daily member check-ins, resulting in a 30% decrease in data entry errors and streamlined multi-channel member communication
- Managed onboarding and ongoing G-Suite training for 8-member team over 6 months, optimizing document collaboration and scheduling efficiency across 1,200+ monthly member interactions and boosting operational response time KPIs by 15%
- Streamlined operational workflows, enhancing efficiency across fitness programs and member services.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Coordinated maintenance of fitness equipment, ensuring optimal functionality and safety standards.
- Managed staff schedules and assignments to optimize service delivery efficiency.
- Oversaw inventory management, ensuring adequate supply levels for fitness equipment and classes.
- Developed and maintained strong relationships with vendors to secure favorable terms and services.
- Coordinated special events and programs, driving member engagement and satisfaction levels.
- Ensured compliance with federal and state payroll regulations and reporting requirements.
- Assisted in developing training materials and resources to enhance employee skills and performance.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
Assistant Manager
GymFit
01.2016 - 01.2022
- Oversaw gym floor and front end operations, operating, managing 300+ active members and their needs
- Handled high call volumes (60+ per day), including class bookings, membership inquiries, and conflict resolution
- Led onboarding and scheduling for team members, improving shift coverage and workflow
- Maintained vendor relationships, supply inventory, and facility upkeep to ensure smooth operation
- Led operational strategy to enhance customer service delivery and improve client satisfaction.
- Conducted performance evaluations, providing constructive feedback to support staff development and career growth.
- Managed payroll administration, ensuring timely and accurate salary disbursements to all employees.
- Led conflict resolution efforts among employees, fostering a positive workplace culture and enhancing teamwork.
- Supported executive leadership during periods of organizational change by providing guidance related to workforce restructuring efforts.
- Participated in talent acquisition initiatives, effectively filling open positions with qualified candidates in a timely manner.
- Motivated employees through special events, incentive programs, and constructive feedback.
Education
Bachelor of Science - Business Management With Cert. in Marketing
University of Phoenix
07-2027
Associate of Arts - Business Management
University of Phoenix
Tempe, AZ05-2018
Skills
- Problem-solving
- Customer service
- Operations monitoring
- Team leadership
- Operations management
- Staff training
- Planning and implementation
- Project management
- Employee motivation
- Customer relationship management
- Decision-making
- Staff management
- Operations oversight
- Staff development
- Data analytics
- Customer acquisition
- Proficient in MS
- Cross-functional collaboration
- Time management
- Cross-functional teamwork
- Customer relationship management (CRM)
Certification
- Project Management Certificate (In Progress) – Expected Completion: [July 2027]
Timeline
Operations Manager
The Beach Fitness Club
01.2022 - 09.2024
Assistant Manager
GymFit
01.2016 - 01.2022
Bachelor of Science - Business Management With Cert. in Marketing
University of Phoenix
Associate of Arts - Business Management
University of Phoenix
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