Deanna Hardwick
Referral coordinator
Ringgold,GA
Summary
An enthusiastic and committed Referral Coordinator/Medical Receptionist with 20+ years experience, seeking a position with a company where I can utilize my patient service skills and medical experience.
Overview
28
28
years of professional experience
Work History
Referral Coordinator/Patient Engagement Specialist
Galen Medical Group
07.2020 - Current
- Coordinated efforts with various departments to ensure seamless patient transitions between services.
- Managed multiple referral requests simultaneously to ensure timely processing and resolution.
- Scheduled appointments with specialists on behalf of clients.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Processing pre-certs through insurance companies
- Knowledge of ICD-10 codes
- Patient registration
- Insurance Verification
- Answer incoming calls
- Customer service
- Collecting copayments
- Cash drawer accountability
- Patient triage/vitals
- PCIS,PCIS EMR, Zultys Software experience
Front Desk Medical Receptionist
Urgent Team/Physicians Care
06.2010 - 07.2020
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Cash Drawer Accountability
- Breath Alcohol Testing
- Copayment Collection
- Processing Medical Records
- Patient Triage/Vitals
- Calling in Medications
- Employee Scheduling
- Referrals
- Micro, Practice Velocity, Docutap Software
Lead Clerk/Sales Floor Manager
Dollar General
12.2006 - 01.2008
- Mentored junior clerks, providing guidance on best practices and improving overall team performance.
- Improved customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Managed inventory control for office supplies, reducing costs and ensuring availability of necessary items.
- Served as point of contact for external vendors, maintaining strong relationships to ensure seamless service delivery.
- Oversaw daily operations within the office, ensuring tasks were completed efficiently and effectively.
- End of day cash drawer counts
- Bank runs for store deposits
- Made sure the store was locked up and alarm set at closing shifts
Medical Receptionist
Hixson Pike Medical Center
01.1997 - 12.2005
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Copayment collection
- Answered and directed phone calls, providing information and assistance to patients and staff.
- Helped patients complete necessary medical forms and documentation.
- Maintained a clean and organized reception area, creating a welcoming environment for patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Patient triage/Vitals
- IDX Computer experience
- Employee of the month in 2001
Education
High School Diploma -
Western High School
Anaheim, CA06-1994
Skills
- Adaptability
- Communication
- Time management
- Self-motivation
- Ability to work under pressure
- Teamwork
- Decision Making
- Leadership
- Insurance verification
- Medical terminology
- Data entry proficiency
- Patient scheduling
- Physician authorizations
Languages
Spanish
Elementary
Timeline
Referral Coordinator/Patient Engagement Specialist
Galen Medical Group
07.2020 - Current
Front Desk Medical Receptionist
Urgent Team/Physicians Care
06.2010 - 07.2020
Lead Clerk/Sales Floor Manager
Dollar General
12.2006 - 01.2008
Medical Receptionist
Hixson Pike Medical Center
01.1997 - 12.2005
High School Diploma -
Western High School
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