DEANNA HARRIS
Summary
I have over 20 years in combined retail, customer service, transportation, construction, delivery, and management experience. I'm also hardworking, punctual and have worked in fast-paced, physically-demanding jobs while standing and moving for long hours. I stay focused on exceeding productivity and service objectives every day. I'm motivated, hard working and always eager to learn and look for advancement opportunities, with proven resourcefulness and handling of difficult projects.
Overview
12
12
years of professional experience
Work History
Commercial Janitorial Cleaner
SL Supplies & Services, LLC
01.2025 - Current
- Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
- Collaborated effectively with team members to complete assigned tasks efficiently while maintaining high-quality standards.
- Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
- Consistently exceeded client satisfaction benchmarks through attentive service, proactive problem-solving, and a strong work ethic.
- Upheld strict standards of confidentiality when working in sensitive areas such as executive offices and secure facilities.
- Maintained a healthy environment through thorough disinfection of high-touch surfaces and restrooms.
- Ensured a polished first impression for visitors with meticulous attention to detail in cleaning entryways, lobbies, and reception areas.
Customer Experience Sales Floor Associate
Weis Markets Inc
11.2024 - Current
- Contributed to the achievement of store sales goals through consistent delivery of exceptional customer service.
- Worked closely with management to implement store policies consistently, leading to enhanced operational efficiency.
- Demonstrated strong communication skills when interacting with diverse clientele, fostering an inclusive shopping environment.
- Utilized effective time management strategies during peak hours, ensuring prompt attention for each individual shopper.
- Resolved customer issues promptly and professionally, resulting in repeat business and positive feedback.
- Adapted quickly to changing store layouts and department assignments for seamless support across all areas as needed.
- Participated in ongoing product training sessions to stay current on industry trends and effectively address customer inquiries.
Paratransit Bus Operator
Transdev
01.2024 - 06.2024
- Conducted daily walk-around inspections and inside examinations for maintenance
- Updated daily logs to show mileage driven, fuel used, and special passenger issues
- Observed traffic laws and consistently followed road rules
- Cleaned up shuttle regularly, including removing trash and spills and gathering up forgotten belongings
- Helped riders with limited mobility get on and off shuttles to provide exceptional customer service
- Helped passengers enter and exit the vehicle and secured their personal belongings
Grocery Shopper
Instacart
01.2020 - 12.2023
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified
Laborer Operator
HardHat Workforce Solutions Inc.
08.2023 - 11.2023
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time
- Understood and followed oral and written directions
- Collaborated with team members to complete assigned tasks and meet tight deadlines
- Met company and OSHA safety guidelines for work site operations to minimize worker risk
- Used picks and shovels to dig, spread and level dirt and gravel
- Loaded and unloaded daily material, keeping products organized and secure to prevent damage
- Utilized two-way radios and hand signals to coordinate communication between equipment operators
Uber Partner
Uber
04.2016 - 08.2023
- Achieved consistently high customer scores due to exceptional service
- Drove passengers from pick-up points to deliver to destination
- Presented clean and sanitized vehicle to customers for utmost satisfaction
- Followed safety rules to keep clean driving record with no accidents or incidents
Paratransit Bus Operator
Transdev
06.2016 - 09.2018
- Performed pre-trip inspection and mechanical checks before scheduled run
- Operated and maintained buses transporting passengers across city and county
- Studied and adhered to regulations, policies and procedures for bus operation and passenger transportation
- Supported riders with disabilities by operating transportation assistance equipment
- Utilized lifts and ramps to help handicapped passengers board shuttles
- Completed appropriate inspection paperwork and reported results to supervisors
- Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences
- Received and submitted passenger fares
Wireless Sales Associate
Walmart
04.2014 - 06.2016
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction
- Employed consultative techniques to understand customers' needs and suggest optimal products and services
- Used on-site computer systems to access documentation associated with available service plans
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship
- Stayed current on plans and promotions to offer each customer best-in-class support
Laborer
Saxon construction
06.2013 - 04.2014
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time
- Completed variety of physical labor tasks
- Understood and followed oral and written directions
- Operated and maintained a variety of equipment including hand and power tools
- Met company and OSHA safety guidelines for work site operations to minimize worker risk
- Used picks and shovels to dig, spread and level dirt and gravel
- Applied caulking compounds by hand or caulking guns to protect against entry of water or air
- Mixed, poured, and spread concrete, asphalt gravel and other materials
Education
Some College (No Degree) - Construction Trades
Penn Foster Career School
Scranton, PAA & P Technician, Avionics
Aviation Institute of Maintenance
Manassas, VAHigh School Diploma -
Crossland High School
Temple Hills, MD06.2004
Modeling And Acting
Certificate - John Casablancas Center
Towson, MDSkills
- Physical Labor
- Oral and Written Directions
- Equipment Operation
- Safety Guidelines
- Relationship Building
- Heavy Lifting
- Effective communication
- Time Management
- Deadline Driven
- Decision Making
- Customer Service
- Attention to Detail
- Facility maintenance
- Health and safety
Timeline
Commercial Janitorial Cleaner
SL Supplies & Services, LLC
01.2025 - Current
Customer Experience Sales Floor Associate
Weis Markets Inc
11.2024 - Current
Paratransit Bus Operator
Transdev
01.2024 - 06.2024
Laborer Operator
HardHat Workforce Solutions Inc.
08.2023 - 11.2023
Grocery Shopper
Instacart
01.2020 - 12.2023
Paratransit Bus Operator
Transdev
06.2016 - 09.2018
Uber Partner
Uber
04.2016 - 08.2023
Wireless Sales Associate
Walmart
04.2014 - 06.2016
Laborer
Saxon construction
06.2013 - 04.2014
Some College (No Degree) - Construction Trades
Penn Foster Career School
A & P Technician, Avionics
Aviation Institute of Maintenance
High School Diploma -
Crossland High School
Modeling And Acting
Certificate - John Casablancas Center
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