Deanna Harrison
Port Orange,FL
Summary
Dynamic Business Development Representative with a proven ability to lead and inspire teams to achieve exceptional results. Skilled in driving sales growth, fostering client relationships, and implementing strategic initiatives. Adept at managing high-performing teams and leveraging leadership capabilities to exceed organizational objectives. Dedicated to driving business success through effective communication, strategic planning, and innovative leadership.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Business Development Representative
Operatix
04.2023 - Current
- Generate new business and grow existing accounts through outbound sales activities.
- Identify potential clients and initiate contact via various channels including phone calls, email campaigns, and social media platforms.
- Place 100+ outbound calls to set appointments, initiating sales process on behalf of clients.
- Develop and maintain strong client relationships to ensure account management and customer satisfaction.
- Exceed daily, weekly, and monthly goals by 25% through the execution of lead-generation activities
- Continuously prospect through LinkedIn, ZoomInfo, and other data sources.
- Utilize email and social media platforms to book meetings with qualified prospects.
- Increased client base by identifying potential customers and initiating strategic outreach.
- Developed strong relationships with key industry partners for mutually beneficial collaborations.
Sales Development Manager
Ambassador Software
06.2022 - 02.2023
- Established and scaled the first SDR program, documenting all aspects of requirements in software for the first SDR program, documenting all aspects of requirements in software for the sales operating system.
- Built sequences for email outreach and calling, defining performance metrics and setting monthly expectations of eight booked appointments for exceeding targets each month.
- Directed sales and management for opportunity and qualification processes.
- Oversaw SDR reports and dashboards for forecasting weekly, monthly, and quarterly reports.
- Iterated sales development process, campaigns, hiring profiles, and training effectively.
- Hired and trained a team of Sales Development Representatives (SDRs) to develop qualified opportunities by leveraging sales tactics and creative marketing.
- Attained process improvement via a close partnership with Marketing and Sales teams for generating qualified meetings and pipelines.
- Increased qualified leads by 75% and achieved a 45% win rate on sales opportunities through effective SDR program management.
- Developed a high-performing sales team through targeted coaching, training, and performance evaluations.
- Increased sales revenue by implementing strategic growth initiatives.
Global Training Manager
CIENCE Technologies
12.2020 - 03.2022
- Mentored multiple sales team members, coaching them to reach revenue goals with the use of proprietary CRM systems.
- Tracked emerging trends and technologies to enable team members to understand current industry practices.
- Engaged corporate trainers and other sales experts in training sessions to improve team performance.
- Analyzed sales goals progress and identified new opportunities for growth by conducting weekly team meetings.
- Promoted from Sales Development Representative to Sales Enablement Coach and accomplished Employee of the Month recognition for attaining set goals.
- Promoted to Training Manager and publicly recognized for coaching abilities with Team Leaders, Representatives, and Managers with a team of 20 SDRs.
- Achieved an average instructor score over 9.85/10 through exceptional problem-solving skills.
- Led multiple projects, including career progression plans and curriculum development.
- Enhanced appointments booked by 75% within three months.
Sales & Training Manager
TTEC
01.2020 - 12.2020
- Served as Service Agent, Team Lead, and achieved Team Sales Manager/Training Manager role in the realm of health, property, and casualty insurance and Bank Of America Card Services.
- Increased sales team performance by developing and implementing comprehensive training programs.
- Enhanced employee retention through the creation of a supportive and engaging training environment.
- Established organizational goals and strategic plans by collaborating with diverse departmental leaders.
- Authored evaluation procedures and conducted on-boarding/off-boarding operations.
- Utilized metrics for improvement of team sales for allocating resources and delivering compliance assurance.
- Attained award for most sales growth by directing all team members and continued to boost sales by 10%
- Achieved individual goals and arranged team-building activities through mentorship to assist SDRs.
- Coached agents while performing as Sales Manager for 30 agents and three team leads,
- Successfully fulfilled sales targets by 100% in 2020.
Office Manager & Sales
Allstate Insurance Co
08.2019 - 01.2020
- Supervise insurance staff, assisting with initial placement and insurance renewals.
- Maintain low-loss ratios.
- Ensure a high standard of customer service.
- Conduct audits to ensure compliance with internal and external policies.
- Perform insurance functions as needed, including processing claims, billings, and policy changes.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Evaluated prospective homeowners' insurance requirements to determine eligibility and proper coverage options.
- Maintained current lines and won win-backs up to 45% by following all procedures.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Increased agency revenue by implementing effective sales strategies and training programs for staff.
Owner
U Need A Cleaner
04.2004 - 08.2019
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Boosted business from a single-service business model to a multi-service business operating out of three storefronts with 15 employees via social media marketing, B2B, and B2C sales outreach, achieving $250K in annual sales.
- Created a new employee orientation program adopted by 100% of company locations.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Responded to 85+ customer calls by resolving 90% of concerns.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Education
Associates Degree in Business Administration -
Barton County Community College
Great Bend, KSSkills
- Strategic Pipeline Building & Leadership in B2B Sales
- Innovative Brand-Building Strategies and Team Management
- Dynamic Lead Generation & Effective Team Management
- Consistent Exceeding of Sales Metrics through Leadership
- Proficient in Software as a Service (SaaS) Solutions and Team Leadership
- Insightful Sales Projections & Leadership in Rigorous Tracking
- Proactive Prospecting & Engaging Cold Outreach with Team Management
- In-depth Sales & Market Analysis with Leadership Insights
- Timely MQL Follow-Up for Maximum Conversions with Team Management
- Collaborative Cross-functional Leadership and Team Collaboration
- Precise Qualification of Customer Needs with Leadership Guidance
- Strategic Driving of Outbound Sales Initiatives with Leadership Vision
- G-Suite
- Salesforce
- SalesLoft
- ZoomInfo
- Asana
- Interseller
- Oracle
- Kronos
- Kraken
- PlanHat
- Chilipiper
- Jira
- Confluence
- Orum
- DaVinci
- Nimbus
- Insure Edge
- Guidewire
- Aspire
- Avaya
- Zoho
- MOSAIC
- HubSpot
- LinkedIn Sales Navigator
- Engage
- Azure
- Clearbit
- Apollo
- Outreach
- Cognism
Certification
- Frictionless Sales Certified
- Inbound Certified
- Sales Enablement Certified
- Sales Management Certified
- State Of Florida 0220 General Lines (Property & Casualty)
- State Of Florida 0620 Adjuster All Lines
Timeline
Business Development Representative
Operatix
04.2023 - Current
Sales Development Manager
Ambassador Software
06.2022 - 02.2023
Global Training Manager
CIENCE Technologies
12.2020 - 03.2022
Sales & Training Manager
TTEC
01.2020 - 12.2020
Office Manager & Sales
Allstate Insurance Co
08.2019 - 01.2020
Owner
U Need A Cleaner
04.2004 - 08.2019
Associates Degree in Business Administration -
Barton County Community College
- Frictionless Sales Certified
- Inbound Certified
- Sales Enablement Certified
- Sales Management Certified
- State Of Florida 0220 General Lines (Property & Casualty)
- State Of Florida 0620 Adjuster All Lines
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