Deanna Heal
La Pine,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Aesthetic Dentistry of Bend
Bend , OR
01.2024 - Current
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Developed treatment plans based on individualized assessment of each patient's needs.
- Processed patient intake information and updated medical records prior to treatment.
- Scheduled evaluations and procedures for patients.
- Completed insurance verifications and claim forms for patient intake and processing.
- Provided administrative support for patient care staff.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Compiled and maintained medical charts and reports in complex digital databases.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Coordinated patient referrals to specialists and other healthcare services.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Obtained informed consent and payment documentation from patients and filed in system.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Patient Care Coordinator / Dental Assistant
PureCare Dental of Bend
Bend, OR
05.2019 - 01.2024
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Assisted physicians in performing various procedures related to patient care needs.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Processed patient intake information and updated medical records prior to treatment.
- Scheduled evaluations and procedures for patients.
- Completed insurance verifications and claim forms for patient intake and processing.
- Provided administrative support for patient care staff.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Received and routed care team messages and documents to appropriate staff.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
- Coordinated patient referrals to specialists and other healthcare services.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Obtained informed consent and payment documentation from patients and filed in system.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
Patient Care Coordinator
La Pine Dental
La Pine, OR
05.2011 - 05.2019
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Developed treatment plans based on individualized assessment of each patient's needs.
- Processed patient intake information and updated medical records prior to treatment.
- Scheduled evaluations and procedures for patients.
- Completed insurance verifications and claim forms for patient intake and processing.
- Provided administrative support for patient care staff.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Received and routed care team messages and documents to appropriate staff.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
Education
Associate of Applied Science - Administration / Dental Assisting
Heald College
Hayward, CA10-2010
Skills
- Administrative supervision
- Billing statement processing
- Medical Data Collection
- Program Oversight
- Office Administration
- Organizational standards
- HIPAA protocol adherence
- Filing and Recordkeeping
- Claims Processing
- Insurance Verification
- HIPAA Compliance
- Customer Service
- Verbal and written communication
- Documentation
- Invoice Processing
- Filing
- Bookkeeping
- Check processing
- Mail handling
- Data entry documentation
Certification
- CPR cerification
Timeline
Patient Care Coordinator
Aesthetic Dentistry of Bend
01.2024 - Current
Patient Care Coordinator / Dental Assistant
PureCare Dental of Bend
05.2019 - 01.2024
Patient Care Coordinator
La Pine Dental
05.2011 - 05.2019
Associate of Applied Science - Administration / Dental Assisting
Heald College
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