DeAnna Henderson
Lansford,PA
Summary
With a proven track record at Spectrum, excels in patient care and vital signs monitoring, enhancing patient quality of life through dedicated support and empathy. Expertise in multitasking and patient communication has consistently improved care outcomes, the ability to meet and exceed employer expectations in high-pressure environments.
Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Home Health Aide
Spectrum
10.2024 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
Home Health Aide
Comfort Keepers
01.2024 - 07.2024
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
Warehouse Forklift Operator
Walmart Warehouse
08.2020 - 12.2020
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Unloaded and stacked materials by raising and lowering lifting devices.
Customer Support Specialist
Fresh Choices
10.2017 - 03.2018
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
Night Auditor
Days Hotel
06.2015 - 08.2015
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
Education
No Degree - Phlebotomy
Lehigh Carbon Community College
Tamaqua12-2024
High School Diploma -
William Allen High School
Allentown, PA06-2010
Skills
- Patient care
- First aid and safety
- Documentation
- Medication administration
- Order of draw
- Patient identification
- Venipuncture and capillary puncture
- Problem-solving abilities
Certification
- Phlebotomy Comprehensive Lehigh Carbon Community College 2024, December, 5th
- CPR/AED Certification
Languages
English
Full Professional
Interests
- I enjoy helping others and giving back to the community
- Cooking
- DIY and Home Improvement
- Music
- Gardening
- I enjoy cooking for friends and family gatherings
Timeline
Home Health Aide
Spectrum
10.2024 - Current
Home Health Aide
Comfort Keepers
01.2024 - 07.2024
Warehouse Forklift Operator
Walmart Warehouse
08.2020 - 12.2020
Customer Support Specialist
Fresh Choices
10.2017 - 03.2018
Night Auditor
Days Hotel
06.2015 - 08.2015
- Phlebotomy Comprehensive Lehigh Carbon Community College 2024, December, 5th
- CPR/AED Certification
No Degree - Phlebotomy
Lehigh Carbon Community College
High School Diploma -
William Allen High School
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