Deanna Hensley
West Bloomfield Township,MI
Summary
Seasoned Manager with a proven track record at Sullivan's Steakhouse, enhancing operational efficiency and customer satisfaction. Expert in labor cost analysis and leadership, achieving a 35% sales increase through strategic staff development. Skilled in conflict management and food safety, ensuring compliance and quality standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Sullivan's Steakhouse
Detroit, US
04.2024 - Current
- Led a team of 50+ employees, providing guidance and support to ensure efficient operations
- Developed and implemented strategies to improve productivity and streamline processes
- Managed daily operations, including scheduling, inventory management, and customer service
- Manage financial closing procedures, including balancing cash drawers and compiling sales and labor reports
- Achieved 35% increase in sales through effective staff training and motivation
- Maintained high standards of quality control to ensure customer satisfaction
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
- Provided ongoing coaching and mentoring to team members, supporting their professional development
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Managed multiple projects simultaneously within established timelines
- Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
Manager
Ya Ya's Euro Bistro
Little Rock, US
05.2019 - 04.2024
- Oversee customer service operations, ensuring high-quality experiences during peak dining hours
- Manage financial closing procedures, including balancing cash drawers and compiling sales and labor reports
- Communicate daily operational summaries through detailed emails distributed to company owners and general managers
- Ensured compliance with industry regulations and company policies.
Food and Beverage Manager
Marriott
Little Rock, US
06.2022 - 12.2023
- Managed multiple dining outlets, ensuring staff adherence to high service standards and efficiently maintained inventory control for key vendors including Pepsi, Coke, and Starbucks.
- Executed comprehensive payroll management, including accurate data entry, time punch edits, and timely submission, coupled with effective employee coaching and performance review processes.
- Enhanced point-of-sale system functionality by updating menu items and staff details using EMC, and proficiently operated Micros POS systems to streamline service operations.
- Achieved significant revenue growth for Starbucks by recruiting skilled baristas, optimizing inventory levels, and maintaining consistent operational hours, resulting in a guest satisfaction score increase of 50 points within a quarter.
Bar Manager
Best Dam Steakhouse
Batesville, US
07.2017 - 03.2019
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Maintained high standards of bar cleanliness and organization, ensuring a welcoming environment for guests.
- Delivered consistent, high-quality beverage service, including cocktail preparation, and attentive guest interaction.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
Manager
Cardinals Nest Tavern
Saginaw, US
07.2016 - 05.2017
- Managed financial transactions, including the accurate collection of server tips and revenue owed, ensuring accountability and financial integrity
- Conducted comprehensive inventory audits for liquor and beer, maintaining optimal stock levels to meet business needs
- Coordinated event logistics, including space layout design and menu collaboration with clients, leading to successful execution of large-scale functions while upholding exceptional customer service standards
- Provided leadership during times of organizational change or crisis situations.
Education
Associate - Hospitality Management
Pulaski Technical College
Little Rock, AR04.2024
Certificate - Culinary Series
Monroe County Community College
Monroe, MI01.2014
Skills
- Labor Cost Analysis
- Profit &Loss
- Forecasting
- Payroll
- Inventory
- Purchasing
- Budgeting
- Recruiting
- Training & development
- Leadership
- Accounting
- Microsoft Office
- Conflict management
- Food Safety
Certification
- TIPS
- First Aid Certification
- ServSafe
- CPR Certification
Timeline
Manager
Sullivan's Steakhouse
04.2024 - Current
Food and Beverage Manager
Marriott
06.2022 - 12.2023
Manager
Ya Ya's Euro Bistro
05.2019 - 04.2024
Bar Manager
Best Dam Steakhouse
07.2017 - 03.2019
Manager
Cardinals Nest Tavern
07.2016 - 05.2017
Associate - Hospitality Management
Pulaski Technical College
Certificate - Culinary Series
Monroe County Community College
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