Deanna Herrera
Orem,UT
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Intermountain Healthcare
Orem, UT
08.2022 - Current
- Processed insurance verifications and authorizations to ensure coverage of services.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Guided patients through the completion of consent and other required medical forms.
- Assisted with scheduling follow-up appointments according to provider availability.
- Obtained proper authorization and identification to release confidential medical records.
Patient Services Representative
Intermountain Healthcare
Provo, UT
10.2021 - 07.2022
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Collaborated with clinical and administrative staff to meet patient needs.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
Dental Assistant/Receptionist
Mountainlands Community Health Center
Provo, US
01.2019 - 10.2021
- Conducted dental cleanings and checked teeth for cracked fillings.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Took digital X-rays of teeth using radiographic equipment.
- Assisted dentist during examination by retracting patient's tongue and cheeks.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Maintained a neat, clean and organized environment throughout the office.
Manager Housekeeping
American housekeeping of Utah
Orem, US
04.2018 - 12.2020
- White glove service
- Cleaning clients houses
- Managing team assignments
- Interviews
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Proposed or approved modifications to project plans.
- Coached, mentored and trained team members in order to improve their job performance.
- Reviewed completed work to verify consistency, quality, and conformance.
- Conducted performance reviews for team members.
Dental Assistant
Professional Dental
Lindon, US
09.2017 - 02.2018
- Chairside Assistant
- Sterilization
- Procedure set up
- Charting
- Dentrix
- Scheduling patients
- Polishing
- X-rays
Medical Transporation Rep
TRIZON
Orem, US
10.2016 - 07.2017
- Scheduling member appointments for transportation
- Cancelling appointments
- Calling providers to confirm Member trip or add on
- Making Standing Orders for Members like Dialysis, Adult daycare
Referral Tracker
La Clinca De Familia
Las Cruces, US
02.2016 - 08.2016
- Call Patients on daily basis
- Track Hospital Log
- Request Medical Re cods from different facilities
CARE Network Resource Assistant Group
Las Cruces, US
10.2014 - 07.2015
- Adept at preparing nutritious meals
- Assisting diverse clients in the activities of daily living
- Well-versed in grocery shopping, running errands
- Proven ability to remind prescribed and over-the-counter medications
Caregiver
Ambercare
Las Cruces, US
04.2013 - 09.2014
- Effective skills in light housekeeping
- Demonstrating ability to encourage everyday activities in keeping with client needs and capability
- Proven record giving assistance in shower, toiling, and personal hygiene
Education
Dental Assistant -
Practical Dental of Utah
Lindon, UT09.2017
None - Medical Assistant-Graduate
Computer Career Center a Division of Vista College
Las Cruces, NM01.2015
High School Diploma -
Las Montanas Charter High School
Las Cruces, NM01.2011
Skills
- Customer Service
- Etiquette
- HIPAA
- Inventory
- Phone Etiquette
- Assisting
- Dentrix
- Billing
- Receptionist
- Filing
- Scheduling
- CPR
- Bilingual
- Dental Receptionist
- Dental Assisting
- Chairside Assisting
- Fluent in both Spanish/English
- Ability to Multi task
- Reliable
- Positive Attitude
- Excellent Customer Service
- Postive Work ethic
- OSHA/HIPAA
- Vitals
- Anatomy & Physiology
Certification
- CPR/First Aid
- CPR
- X-ray
- Certified Dental Assistant
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Patient Service Representative
Intermountain Healthcare
08.2022 - Current
Patient Services Representative
Intermountain Healthcare
10.2021 - 07.2022
Dental Assistant/Receptionist
Mountainlands Community Health Center
01.2019 - 10.2021
Manager Housekeeping
American housekeeping of Utah
04.2018 - 12.2020
Dental Assistant
Professional Dental
09.2017 - 02.2018
Medical Transporation Rep
TRIZON
10.2016 - 07.2017
Referral Tracker
La Clinca De Familia
02.2016 - 08.2016
CARE Network Resource Assistant Group
10.2014 - 07.2015
Caregiver
Ambercare
04.2013 - 09.2014
Dental Assistant -
Practical Dental of Utah
None - Medical Assistant-Graduate
Computer Career Center a Division of Vista College
High School Diploma -
Las Montanas Charter High School
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