Deanna Hersey
Grover Beach,CA
Summary
Dynamic professional with proven track record in catering management and exceptional customer service. Expert in food safety practices and proficient in mixology, I excel in high-volume dining environments, consistently enhancing customer satisfaction and loyalty. Skilled in leading teams to exceed challenging objectives, my approach boosts efficiency and elevates dining experiences.
Overview
7
7
years of professional experience
Work History
Catering Lead
Ribline Catering
San Luis Obispo, CA
09.2024 - Current
- Met with clients to outline desired venue set up.
- Pack equipment according to contract demands.
- Trained both permanent and temporary staff members.
- Worked with chefs to plan menus according to client needs and budgets.
- Served consistent portions, following recipes and control standards.
- Motivated staff to achieve challenging objectives in fast-paced culinary environments.
Bartender
Lake Lopez Marina
Arroyo Grande, CA
06.2024 - 09.2024
- Adhered to state laws regarding alcoholic beverage service and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels, and meet customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for the incoming shift, preparing cash drawers, and taking inventory.
- Checked guests' identification before serving alcoholic beverages.
Server
Ginas Italian Cuisine
Arroyo Grande , CA
04.2023 - 12.2023
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
- Increased sales significantly by upselling higher-end products.
Server/Bartender
F. McClintocks
Arroyo Grande, CA
03.2021 - 12.2023
- Provide guests with detailed knowledge of food and beverage menus.
- Suggest and upsell menu items, and provide guests with current specials and features.
- Work as a team player to expedite food, run drinks from the bar, and pre-bus all tables.
- Opening the bar, restocking the bar, changing kegs, and restocking wines and liquors as needed.
Bartender
Old Juan's Cantina
Oceano, CA
04.2021 - 09.2021
- Mixed and served both alcoholic and nonalcoholic drinks for patrons by following standard recipes and procedures.
- Checked the identification of guests to verify age requirements for alcohol purchase.
- Operated the cash register and Point of Sale (POS) system for transactions.
- Suggest and upsell menu items, and provide guests with current specials and featured cocktails.
Banquet Captain
Inn at the Pier
Pismo Beach, CA
01.2018 - 03.2020
- Communicate with venue personnel to coordinate event logistics.
- Supervised food preparation, delivery, and quality to ensure satisfaction.
- Create a weekly staff schedule, order linens, silverware, decor, etc., for each event.
- Coordinate with employees to arrange tables, chairs, and other equipment needed for functions.
Retail Sales Associate
805 Beach Breaks
Grover Beach, CA
05.2018 - 02.2020
- Upsell products, and provide knowledge and education to customers of all products.
- Greet and welcome customers as they walk in with enthusiasm and gratitude.
- Provide outstanding, knowledgeable recommendations of products to customers.
- Education and training on all products to ensure the customers receive the proper products suited to their specific needs.
Education
High School Diploma -
Lompoc High School
Lompoc, CA01-2010
Skills
- Food safety practices
- Food and beverage sales
- high-volume dining
- exceptional customer service
- health code compliance
- catering management
- culinary techniques
- positive and professional
- allergy awareness
- proficient in mixology
Timeline
Catering Lead
Ribline Catering
09.2024 - Current
Bartender
Lake Lopez Marina
06.2024 - 09.2024
Server
Ginas Italian Cuisine
04.2023 - 12.2023
Bartender
Old Juan's Cantina
04.2021 - 09.2021
Server/Bartender
F. McClintocks
03.2021 - 12.2023
Retail Sales Associate
805 Beach Breaks
05.2018 - 02.2020
Banquet Captain
Inn at the Pier
01.2018 - 03.2020
High School Diploma -
Lompoc High School
Similar Profiles
Mirell GradovMirell Gradov
Catering & Event Staff at Katharental, Nordic Catering, Põhjala Catering, Tervise CateringCatering & Event Staff at Katharental, Nordic Catering, Põhjala Catering, Tervise Catering
Rachael GranaRachael Grana
Touring Caterer and Chef at Latitude 45 Catering / DEGA CateringTouring Caterer and Chef at Latitude 45 Catering / DEGA Catering
JUSTIN COENJUSTIN COEN
Chef at Leslies Concert Catering/Leslie Frankel CateringChef at Leslies Concert Catering/Leslie Frankel Catering
Sergio LanusaSergio Lanusa
Business Development Agent at Marina LandscapeBusiness Development Agent at Marina Landscape
Erika StoneErika Stone
Bartender at The BreakBartender at The Break