Summary
Overview
Work History
Education
Skills
Timeline
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DEANNA HESS

Traverse City,MI

Summary

Award winning salesperson and sales manager with over 28 years of consistent superior sales performance. Recognized as a self-motivated, highly competitive salesperson and manager respected by customers, peers, employees, and management. 5 time CEO award recipient for sales performance in top 2% nationwide.

Overview

29
29
years of professional experience

Work History

Area Sales Manager

AT&T Advertising Solutions
08.2009 - 09.2017
  • Planned, organized, and directed Northern MI sales team including: Recruiting, selecting, orienting, training, assigning, and scheduling employees.
  • Coached sales team and and administrative support staff using DIRECT feedback model, regularly train sales team on new products and procedures.
  • Effective us of CRM, Salesforce.com, and other sales reporting tools to monitor and improve performance.
  • Participated in various forms of community relations including TC Rotary and Chamber of Commerce to support positive corporate and marketing image.
  • Inspired and motivated team to high performance.
  • Established strong relationships with major accounts and key decision-makers to increase sales in northern MI.
  • #1 Ranked Area Sales Manager in Midwest- 2015, 2013, 2010
  • #1 Ranked Areas Sales Manager in Michigan 2009-2016

Key Account Manager

AT&T Advertising Solutions
08.2006 - 08.2009
  • Forecasted and developed annual business plans and provided oversight.
  • Set goals for new business acquisition and retention.
  • Exceeded sales objectives by implementation of strategic plan for productivity, quality, and customer service standards.
  • Resolve problems, identify trends, determine areas of improvement and implement change.
  • Maintenance and growth of highly complex key accounts including hospitals, large law firms, and other large revenue generating accounts.
  • Consulted with business owners and key decision makers to develop multi-media advertising solutions (Digital & Print) to meet their business needs.
  • Educated customers on latest trends/innovations in SEM, Mobile & Online Display specific to their industry.
  • Presented tailored recommendations using latest technology to create visual image for customer and backed it up with detailed market and return on investment analysis.
  • Closed sales and conducted frequent follow-up and review of advertising performance.
  • Consistently exceeded benchmarks and quotas by utilizing superior organization and planning skills.
  • CEO Award Winner for sales performance in top 2%.

Senior Account Executive

AT&T Advertising Solutions
08.1994 - 08.2006
  • Promoted company offerings to diverse customer base with targeted and disciplined approach.
  • Met with customers to share product and service information, listen to needs and learn about business operations.
  • Managed diverse client base of over 80 clients per year.
  • Sold new products and services and developed new accounts to maximize revenue potential.
  • Set and monitored sales targets and identified potential customers.
  • Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
  • #1 Ranked Account Executive in division 6 of 12 years.
  • 4 time CEO award winner sales in top 2% company wide.

Comfort Consultant

Precision Plumbing & Heating
09.2017 - Current
  • Drive HVAC equipment sales with integrity and highest customer care standards.
  • Perform full home assessment including: Measurements of Home and equipment, perform load calculation to correctly size and design new HVAC system.
  • Educate customers on equipment features and benefits including energy efficiency and accessory upgrades.
  • Present custom designed solutions that meet or exceed customer goals and expectations.
  • Generate referrals though active community involvement and satisfied customers.
  • 81% increase in total sales revenue 2021-2022
  • 60% increase in new customer sales 2021-2022

Education

BBA - Marketing & Economics

Western Michigan University
Kalamazoo, MI
1994

Graduate - Sales Management Training

AT&T Intensive Management Training
Center For Learning Irving TX
2011

Skills

  • Account & Territory Management
  • Contract Negotiation
  • Account Monitoring
  • Pipeline Management
  • Sales Team Management
  • Consultative Selling
  • Sales Quota Management
  • Team Recruiting and Onboarding
  • Sales Statistics Analysis
  • New Account Development
  • Sales Training
  • Customer Relationship Management (CRM) Software

Timeline

Comfort Consultant

Precision Plumbing & Heating
09.2017 - Current

Area Sales Manager

AT&T Advertising Solutions
08.2009 - 09.2017

Key Account Manager

AT&T Advertising Solutions
08.2006 - 08.2009

Senior Account Executive

AT&T Advertising Solutions
08.1994 - 08.2006

BBA - Marketing & Economics

Western Michigan University

Graduate - Sales Management Training

AT&T Intensive Management Training

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DEANNA HESS