DEANNA HESS
Traverse City,MI
Summary
Award winning salesperson and sales manager with over 28 years of consistent superior sales performance. Recognized as a self-motivated, highly competitive salesperson and manager respected by customers, peers, employees, and management. 5 time CEO award recipient for sales performance in top 2% nationwide.
Overview
29
29
years of professional experience
Work History
Area Sales Manager
AT&T Advertising Solutions
Traverse City, MI
08.2009 - 09.2017
- Planned, organized, and directed Northern MI sales team including: Recruiting, selecting, orienting, training, assigning, and scheduling employees.
- Coached sales team and and administrative support staff using DIRECT feedback model, regularly train sales team on new products and procedures.
- Effective us of CRM, Salesforce.com, and other sales reporting tools to monitor and improve performance.
- Participated in various forms of community relations including TC Rotary and Chamber of Commerce to support positive corporate and marketing image.
- Inspired and motivated team to high performance.
- Established strong relationships with major accounts and key decision-makers to increase sales in northern MI.
- #1 Ranked Area Sales Manager in Midwest- 2015, 2013, 2010
- #1 Ranked Areas Sales Manager in Michigan 2009-2016
Key Account Manager
AT&T Advertising Solutions
Traverse City, MI
08.2006 - 08.2009
- Forecasted and developed annual business plans and provided oversight.
- Set goals for new business acquisition and retention.
- Exceeded sales objectives by implementation of strategic plan for productivity, quality, and customer service standards.
- Resolve problems, identify trends, determine areas of improvement and implement change.
- Maintenance and growth of highly complex key accounts including hospitals, large law firms, and other large revenue generating accounts.
- Consulted with business owners and key decision makers to develop multi-media advertising solutions (Digital & Print) to meet their business needs.
- Educated customers on latest trends/innovations in SEM, Mobile & Online Display specific to their industry.
- Presented tailored recommendations using latest technology to create visual image for customer and backed it up with detailed market and return on investment analysis.
- Closed sales and conducted frequent follow-up and review of advertising performance.
- Consistently exceeded benchmarks and quotas by utilizing superior organization and planning skills.
- CEO Award Winner for sales performance in top 2%.
Senior Account Executive
AT&T Advertising Solutions
Warren, MI
08.1994 - 08.2006
- Promoted company offerings to diverse customer base with targeted and disciplined approach.
- Met with customers to share product and service information, listen to needs and learn about business operations.
- Managed diverse client base of over 80 clients per year.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Set and monitored sales targets and identified potential customers.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- #1 Ranked Account Executive in division 6 of 12 years.
- 4 time CEO award winner sales in top 2% company wide.
Comfort Consultant
Precision Plumbing & Heating
2829 Cass Rd Traverse City MI 49684
09.2017 - Current
- Drive HVAC equipment sales with integrity and highest customer care standards.
- Perform full home assessment including: Measurements of Home and equipment, perform load calculation to correctly size and design new HVAC system.
- Educate customers on equipment features and benefits including energy efficiency and accessory upgrades.
- Present custom designed solutions that meet or exceed customer goals and expectations.
- Generate referrals though active community involvement and satisfied customers.
- 81% increase in total sales revenue 2021-2022
- 60% increase in new customer sales 2021-2022
Education
BBA - Marketing & Economics
Western Michigan University
Kalamazoo, MI1994
Graduate - Sales Management Training
AT&T Intensive Management Training
Center For Learning Irving TX2011
Skills
- Account & Territory Management
- Contract Negotiation
- Account Monitoring
- Pipeline Management
- Sales Team Management
- Consultative Selling
- Sales Quota Management
- Team Recruiting and Onboarding
- Sales Statistics Analysis
- New Account Development
- Sales Training
- Customer Relationship Management (CRM) Software
Timeline
Comfort Consultant
Precision Plumbing & Heating
09.2017 - Current
Area Sales Manager
AT&T Advertising Solutions
08.2009 - 09.2017
Key Account Manager
AT&T Advertising Solutions
08.2006 - 08.2009
Senior Account Executive
AT&T Advertising Solutions
08.1994 - 08.2006
BBA - Marketing & Economics
Western Michigan University
Graduate - Sales Management Training
AT&T Intensive Management Training