Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
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DEANNA HILL

Sun Lakes,AZ

Summary

Positive, collaborative professional with a strong history of creating positive and joyful experiences for residents and families . Strengths in conflict resolution, problem solving, and working in a team environment.

Excellent leadership skills, respectful and overflowing with integrity.

Overview

30
30
years of professional experience

Work History

Concierge

The Enclave At Chandler
Chandler, AZ
03.2020 - 09.2021
  • Provide courteous, prompt, and efficient service to all residents and guests.
  • Direct / answer resident and vendor questions or inquiries to appropriate person.
  • Monitor Bistro area for refreshments, music, cleanliness
  • Maintain building security
  • Greet all residents and visitors in friendly and professional manner.
  • Assist Activities Director with planning events and activities.
  • Answer multi-line telephone.
  • Greets all families, residents and guests.
  • Schedules transportation.
  • Supports management and their request with tasks and/or projects.
  • Orders office supplies.
  • Completes work order requests.
  • Ensure vendors, families and residents check in and out.

Lead Concierge

Indigo @ 12 West
Portland, OR
11.2017 - 12.2019
  • Provided friendly and responsive environment for residents by warmly welcoming them and delivering personalized support
  • Executed diverse array of activities, organizing concierge schedules and monthly functions for residents
  • Administered resident work orders and building reservations
  • Monitored security systems and called authorities when warranted
  • Orchestrated transportation arrangements and recommended local venues, restaurants, and entertainment
  • Managed volatile situations with poise and professionalism by keenly listening to concerns and resolving conflicts through effective communication
  • Maintained front desk's concierge book to provide visitors with access to relevant local information

Flight Attendant

Alaska Airlines
Portland, OR
07.1991 - 08.2017
  • Facilitated customer and cabin crew during emergencies, ensuring quick dissemination of important communication between flight deck and cabin crew.
  • Amicably addressed escalating situations by maintaining professionalism and resolving passenger complaints politely, along with assisting customers with distinct needs.
  • Mentored new flight attendants and assisted with their onboarding.
  • Monitored safety and security onboard aircraft
  • Participated in annual training on customer service, conflict resolution, and safety procedures to remain aligned with latest procedures and requirements.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers before takeoff

Education

Associate of Arts -

Mt San Antonio College
Walnut, CA
1989

Skills

  • Conflict Resolution Techniques
  • Microsoft Outlook
  • Communication Skills
  • Excellent Customer Service
  • Vendor interaction
  • Telephone etiquette
  • Data Entry
  • Administrative Support

Volunteer Work

West Columbia Gorge Humane Society, Washougal WA - PetSmart adoption lead, volunteer coordinator, foster.

Second Chance Companions Battle Ground, WA - Event planning and volunteer, foster special needs animals requiring specialized care

Brian Grant Foundation Portland, OR - Flight Attendant volunteer coordinator, event volunteer

Arizona Humane Society Phoenix, AZ - Foster volunteer - specializing in special needs cats, medication management, providing care

Timeline

Concierge

The Enclave At Chandler
03.2020 - 09.2021

Lead Concierge

Indigo @ 12 West
11.2017 - 12.2019

Flight Attendant

Alaska Airlines
07.1991 - 08.2017

Associate of Arts -

Mt San Antonio College

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DEANNA HILL