Deanna Hunter
Bronx,New York
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to any pharmacy. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens
07.2019 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Assisted in preparation, distribution, and storage of pharmaceuticals.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume retail pharmacy environment
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Medication Adherence Technician
AdhereHealth
05.2023 - 12.2023
- Make outbound calls to patients and healthcare professionals regarding patient medications, adherence, and barrier removal
- Demonstrate ability to actively listen, understand patient questions and provide accurate answer or solutions. More complex questions, inquiries, or information requests outside of the scope of knowledge are transferred to health care plan, clinician, or pharmacy for resolution.
- Interact with healthcare professionals of all levels involving patient medications. Examples include calling the pharmacy or provider to assist patient with medication refills, medication synchronization, or 90 day supply requests.
- Practices discretion and care on a regular basis when working with sensitive/confidential data pertaining to the patient, department, or company.
- Uses software applications to document patient call interactions
- Nature of work requires minimal supervision, is largely self-directed, and accountable for defined duties. Job requires use of independent judgment
Retail Sales Associate
Walgreens
12.2011 - 07.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Assisted in preparation, distribution, and storage of pharmaceuticals.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume retail pharmacy environment
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Education
Bachelor of Science - Psychology
Hunter College of The City University of New York
New York, NY06.2024
Associate In Psychology - Psychology
Bronx Community College of The City University of New York
The Bronx, NY09.2020
Skills
- Pharmacy Records Management
- Team Collaboration
- Manual and Automated Medication Dispensing
- Patient Confidentiality
- Drug Storage Procedures
- Pharmaceuticals Mixing
- Problem-Solving Skills
- Managing Prescription Refills
- Cash Register Operations
- Prescription Filing
- FDA and HIPAA Compliance
- Insurance Verification
- HIPAA Regulations
- High-Volume Environments
Certification
- CPhT - Certified Pharmacy Technician
- NYS Licensed Pharmacy Technician
Timeline
Medication Adherence Technician
AdhereHealth
05.2023 - 12.2023
Certified Pharmacy Technician
Walgreens
07.2019 - Current
Retail Sales Associate
Walgreens
12.2011 - 07.2019
- CPhT - Certified Pharmacy Technician
- NYS Licensed Pharmacy Technician
Bachelor of Science - Psychology
Hunter College of The City University of New York
Associate In Psychology - Psychology
Bronx Community College of The City University of New York
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